Samsonite is a world leader in Luggage and Travel Accessories. For more than 115 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfil the travel lifestyle needs of conscious movers everywhere. Our products are sold in over 100 countries across Asia, Europe, North America and Latin America through our websites, retail stores, and a variety of retail partners.

We are seeking an experienced and passionate Store Manager to lead our flagship South Yarra store, driving sales performance, delivering an exceptional customer experience, developing a high-performing team, and ensuring operational excellence.

This is a unique chance to take ownership of a flagship store that showcases the very best of the Samsonite brand while leading a high-performing team and driving commercial success.

A Day in the Life:

As the Store Manager, you will be responsible for the overall performance and day-to-day operation of the store, ensuring exceptional customer experiences while achieving sales and profitability targets.

Reporting to the Area Manager, you will:

- Lead and inspire a high-performing retail team to achieve sales and customer service goals.
- Drive commercial performance through effective leadership, coaching and sales strategies.
- Manage all aspects of store operations including inventory, visual merchandising, store presentation, rostering and payroll.
- Deliver an exceptional customer experience and resolve customer concerns professionally and efficiently.
- Recruit, onboard, coach and develop team members to maximise performance and engagement.
- Manage labour costs,



store budgets and key performance indicators.
- Ensure compliance with workplace health and safety requirements, company policies and legislative obligations.
- Protect company assets through effective stock management, loss prevention and cash control processes.
- Partner with support office teams to execute marketing campaigns, merchandising initiatives and business improvement projects.
- Build strong relationships with landlords, vendors and key stakeholders.

What You'll Bring:

- Previous experience as a Store Manager within a high-volume retail environment.
- Demonstrated ability to lead, coach and develop successful retail teams.
- Strong commercial acumen and experience managing sales targets, labour budgets and operational KPIs.
- A customer-first mindset with a passion for delivering exceptional service.
- Excellent communication and stakeholder management skills.
- Strong organisational and problem-solving abilities.
- Experience in inventory management, visual merchandising and operational compliance.
- A hands-on leadership style with the ability to create a positive and accountable team culture.

Why You'll Love Working Here:

Our employees matter. As a people-focused business,



we work hard to provide meaningful rewards and development opportunities for our employees; recognising performance and creating a supportive working environment. You'll also get -

Access to our Employee Assistance Program (EAP) - our team's health & wellbeing is important to us!

Incredible discounts on ourproducts.

Generous leave loading on annual leave.

Flexible working hours and work setting.

Bonuses for achieving targets

Vibrant culture.

We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.

Socially responsible.

We want to minimise our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

Equal Opportunity Employer

We are an equal opportunity employer and welcome applications from all qualified candidates without consideration of age, race, religion, gender, sexual orientation, disability, marital status or family situation. We actively cultivate a diverse workforce and promote inclusion in our workplaces. We hire based on merit and believe in selecting the best candidate for the job. People from all backgrounds, including those with special needs, are encouraged to apply.

Samsonite promotes a strong culture based on values and all team members are expected to behave in accordance with these values:

- Teamwork
- Trust
- Excellence &
- Dignity

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📌 Store Manager (Melbourne)
🏢 Samsonite International
📍 Melbourne