Croydon, United Kingdom | Posted on 28/09/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the contemporary job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector‑specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre‑screened candidates, Civic Recruitment Limited is well‑positioned to cater to the specific needs of both public and private sectors.

Job Description

Temp-to-Perm Opportunity contract with a local Authority

Job Purpose

As a Scheduler, you will be responsible for coordinating and scheduling responsive repairs and maintenance appointments, ensuring operatives are deployed efficiently and customers receive a high‑quality service. You will act as a key point of contact between residents, operatives,



and the repairs team to ensure appointments are effectively managed and completed within service targets.

Key Duties/Accountabilities

- Schedule and allocate responsive repair and maintenance appointments.
- Coordinate work diaries and operative workloads.
- Ensure repairs are assigned efficiently to maximise productivity.
- Liaise with residents, operatives, contractors, and supervisors.
- Manage appointment bookings, cancellations, and rescheduling.
- Monitor job progress and update scheduling systems accordingly.
- Maintain accurate records and documentation.
- Respond to customer enquiries and provide updates on repair appointments.
- Support the delivery of key performance targets and service standards.
- Work closely with repairs and maintenance teams to ensure efficient service delivery.
- Escalate scheduling conflicts, delays, and operational issues where required.
- Ensure all systems and databases are updated accurately and in a timely manner.

Essential Experience Required

- Previous experience as a Scheduler, Repairs Planner, Resource Scheduler, Works Planner, or similar role.
- Experience scheduling repairs or maintenance works.
- Experience within Housing Repairs, Property Maintenance, Facilities Management, or Responsive Repairs environments.
- Experience delivering a front‑line customer‑focused service.
- Experience working within a housing management or maintenance environment.
- Experience managing multiple priorities in a fast‑paced environment.
- Excellent organisational and coordination skills.
- Strong IT and database management skills.
- Experience working closely with tenants, residents, or customers.
- Good numeracy and literacy skills.

Essential Qualifications Required

- GCSE/O-Level standard education or equivalent.
- Right to Work in the UK.

Additional Information to Note

- Working hours: 35 hours per week.
- Location: Unit 11, The Tramsheds, Coomber Way, Croydon, CR0 4TQ.
- Reason for Hire: Recruitment Vacancy.
- Online interview with Team Leaders.
- Interview Date: 2nd October 2026.

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