Administration and Intake Officer - Way Back Support

Join a Team Where Your Work Truly Matters

At Wesley Mission Queensland (WMQ), our mission is simple yet powerful: to walk alongside people in need with respect, empathy, and care. Through The Way Back Support Program, we offer practical, person-centred, non-clinical support to individuals who have recently attempted suicide or experienced a suicidal crisis. The Way Back is a free, confidential support service that bridges the gap between hospital discharge and long-term wellbeing. Our support is grounded in connection by building trust, restoring hope, and helping people rediscover their own strengths and purpose.

Why Join WMQ’s Way Back Support Service Team?

- Purpose-led practice – Be part of a not-for-profit organisation that puts people, not profits, at the heart of care
- Work-life balance – Enjoy flexible hours that work around your life, we promote a culture that values personal time and well-being
- Team Culture – Be part of a collaborative, multidisciplinary team across diverse clinical settings that values your skills and wellbeing
- Perks and Benefits – We love our employee perks, and you’ll love them too! Get discounts on private health insurance, gym memberships and travel and so much more

Your Role as Administration and Intake Officer

- Maintain program compliance, audits, and accreditation
- Keep credentialing, registrations, insurance, and MOUs current
- Liaise with internal and external stakeholders
- Prepare weekly invoices in TechOne
- Provide reception and frontline admin support
- Process referrals and conduct intake and follow-ups
- Coordinate staff induction and orientation
- Maintain IT services
- Reconcile WMQ credit cards
- Assist with events and meetings

What We’re Looking For





- NDIS Worker Screening Clearance and Orientation completed
- Relevant qualification and/or experience in admin or community services
- Strong admin and IT systems skills (Office 365, TechOne, databases)
- High-level interpersonal and communication skills
- Experience supporting people in emotional distress
- Strong problem-solving and analytical ability
- Excellent organisation and time management skills
- Working with Children Check (or ability to obtain)

A Valuable Addition, Yet Not a Must-Have!

- Tertiary level qualifications in social work, mental health and/or other relevant disciplines.
- Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)
- Relevant probity checks required by legislation and WMQ Limited policy.
- Current Driver’s Licence and willingness to travel for work

About Wesley Mission Queensland (WMQ)

Wesley Mission Queensland is a leading not-for-profit provider of health and community services. With over a century of service, we support people across all life stages with aged care, disability support, mental health services, and community outreach. Our values, Innovation, Hope, Integrity, Compassion, Justice, Empowerment, and Respect, guide everything we do.

WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity.



As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Wesley Mission Queensland is an innovative and responsive not-for-profit community service provider, helping Queenslanders build stronger and more inclusive communities since 1907. We achieve this by offering high quality aged care, palliative care, mental health, disability and community support services across southeast Queensland.

We bring together passionate and dedicated people who want to make a difference in the lives of others, offering choice and independence to the people we are privileged to walk alongside.

If you are looking for a place that is open and welcoming, offers career advancement and support, and truly lives by its values, you’ve come to the right place.

Wesley Mission Queensland is an innovative and responsive not-for-profit community service provider, helping Queenslanders build stronger and more inclusive communities since 1907. We achieve this by offering high quality aged care, palliative care, mental health, disability and community support services across southeast Queensland.

We bring together passionate and dedicated people who want to make a difference in the lives of others, offering choice and independence to the people we are privileged to walk alongside.

If you are looking for a place that is open and welcoming, offers career advancement and support, and truly lives by its values, you’ve come to the right place.

Researching careers? Find all the information and tips you need on career advice.

Please note: You will be asked for evidence of your COVID-19 vaccination status as part of your application process as required by Legislation, Health Directives or WMQ Limited Policy.

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📌 Administration and Intake Officer - Way Back Support (Brisbane)
🏢 Wesley Mission Queensland
📍 Brisbane