Infosys is hiring a Service Desk Specialist in Australia. You will deliver first-line support for technical, billing, and service inquiries while aiming for high first-call resolution and strong customer experience.
You will log incidents, diagnose faults, escalate as required, and maintain clear documentation. The role requires collaboration with network, security, cloud, and data teams and the ability to work in a rapid-paced environment with 24x7 shifts.
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📌 Service Desk Specialist - Hybrid IT Support & FCR (Melbourne)
🏢 Infosys
📍 Melbourne
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