We are looking for a confident and customer-focused individual to join our inbound call team. In this role, you will be an important point of contact, delivering a high standard of customer service in a fast-paced environment. You will report to the Call Centre Manager.

Duties & responsibilities:

Manage a high volume of inbound calls professionally and efficiently

Assist with appointment confirmations and general patient enquiries

Provide accurate and timely administrative support

Maintain a high level of attention to detail when handling patient and appointment information

Liaise confidently with secretarial staff and doctors

Contribute positively to the wider team and support day-to-day operations

Skills & experience:

Call Centre Experience is Essential for this role

Availability to work a rotating roster Monday to Friday between 8:00am and 5:30pm

You need to be able to work well within a team as well as independently





Ability to multi-task and work well in abusy environment

Positive attitude and show initiative

Confident liaising with Specialist Doctors

High attention to detail

Great permanent opportunity to work in a supportive workplace

Free onsite parking, convenient Castle Hill Location

Uniform allowance provided

Your application will include the following questions:

- Have you worked in a call centre before?
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a Call Centre Operator?
- How much notice are you required to give your current employer?
- What's your expected annual base salary?
- Which of the following statements best describes your Covid-19 vaccination status?

What can I earn as a Call Centre Operator

#J-18808-Ljbffr

📌 Call Centre Representative (Sydney)
🏢 Specialist services
📍 Sydney