XPT Software Australia Pty Ltd | Contract

Melbourne, Australia | Posted on 09/29/2026

- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company

- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.

- We have 120+technocrats in Australia working at our clientlocations.

- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.

- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Job Description

We areseeking an experienced HCM AMS Consultant to provide functional applicationsupport, maintenance, and continuous improvement services for Oracle HCM Cloudapplications. The consultant will be responsible for incident resolution,service request management, system configuration, quarterly release support,stakeholder engagement, and ensuring adherence to agreed service levels. Thespecific HCM modules in scope will be defined separately.

Modules : Core HR, absence, recruitment,learning, Talent and succession, performance and goals, Compensation, AI Studio

KeyResponsibilities

- Provide L2/L3 functional support for Oracle HCMCloud applications.

- Analyze, troubleshoot, and resolve incidents,defects,



and service requests within SLA timelines.

- Perform impact assessment, configuration changes,testing, and deployment of approved enhancements.

- Support Oracle quarterly release analysis,regression testing, and production deployment activities.

- Conduct root cause analysis for recurring issuesand recommend permanent solutions.

- Collaborate with business users, HR stakeholders,and technical teams to ensure seamless service delivery.

- Prepare operational reports, service metrics, andgovernance updates.

- Identify opportunities for automation, processimprovements, and service optimization.

- Participate in knowledge management activitiesand maintain support documentation.

RequiredSkills

- Strong experience in Oracle HCM Cloud ApplicationSupport and Maintenance.

- Good understanding of Incident, Problem, Change,and Service Request Management processes.

- Experience working in AMS/Managed Servicesenvironments with SLA-driven support.

- Solid troubleshooting, analytical, andstakeholder management skills.

- Experience in testing, release management, andquarterly patch validation.

- Excellent communication and documentation skills.

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