About TAFE Queensland

TAFE Queensland is the state's largest and most experienced VET provider, delivering industry-relevant training for more than 140 years. Join a connected, cutting-edge workforce dedicated to shaping skills, careers, and communities.

Your Opportunity - Senior Student Engagement Officer

- Manage student engagement information for the region (including Literacy, Language, Numeracy and Digital (LLND) data and academic progression).
- Demonstrate accountability for student engagement resources, training and data.

This is a Temporary, Full-Time opportunity, to 30/06/2027 unless otherwise determined and is based primarily at Robina , however you may be required to perform work at other TAFE Queensland campuses.

Key Responsibilities

- Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Focussing on our Customer, Taking Responsibility and Showing Initiative.
- Maintain student engagement information (including LLND and academic progression) to ensure it is accessible, current and accurately documented in student-facing and staff-facing resources.
- Support staff training on student engagement systems such as bksbLive2, ConnTools, SMS, and CRM.
- Manage the Gold Coast Region Literacy, Language and Numeracy (LLN) system (bksb) activities including inboxes, student access, reporting (e.g., bksb tracker).
- Actively represent the region in the TAFE Queensland’s bksb network to ensure consistent engagement practices across regions.




- Contribute to initiatives that promote successful student academic progression (e.g. retention and pathway)
- Ensure regional student engagement data is accurate and current including LLN (e.g., bksb) and academic progression agreements.
- Support the planning, implementation, and monitoring of projects related to student engagement, ensuring alignment with strategic goals and objectives.

How You Will Be Assessed

- Demonstrated knowledge or the capacity to quickly learn and effectively use relevant student engagement systems, including LLN tools (such as bksbLive2), Student Management Systems (SMS), SharePoint and CRM.
- Demonstrated planning, prioritising, analysing, critical thinking and problem-solving skills with a high level of attention to detail.
- High level of communication and interpersonal skills, including the ability to effectively liaise, consult and negotiate with external and internal stakeholders to achieve outstanding client service.
- Proven experience in building and sustaining productive internal and external key stakeholder relationships and working collaboratively to foster a positive and cohesive work environment.
- Displays flexibility and responsiveness and has the initiative, attitude and ability to thrive within a fast paced, dynamic, challenging and changing setting.

Mandatory Requirements

- There are no mandatory requirements for this role.

Job Reference Number

TQ2026-996

Job Contact

Rebecca Moore / Manager-Student Management / [email protected]

Occupational group

Administration

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🏢 Queensland Government
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