30 Sep
|
Infosys Singaporeand Australia
|
Sydney
30 Sep
Infosys Singaporeand Australia
Sydney
Infosys Consulting in APAC seeks an Offering Lead – Contact Center and AI who can manage end-to-end KPIs for this offering under the AIX practice. The candidate should have a solid understanding of the contact center ecosystem and the capabilities that comprise a smart center (CRM/IVR/Self Service) and be able to envision a future driven by AI.
Experience with CRM (Salesforce or Microsoft) and contact center transformation is essential, with exposure to Genesys, Avaya or AWS Connect and
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📌 AI-Driven Contact Center Transformation Lead (Sydney)
🏢 Infosys Singaporeand Australia
📍 Sydney