Position: Organisational and Methods Analyst

Position Type: Full-Time

Salary: $80,000 plus superannuation per annum

Location: Glebe NSW 2037

Our client is seeking an Organisational and Methods Analyst to join their team in Glebe, New South Wales.

Key Duties and Responsibilities:

- Helping develop goals, strategies and plans to improve customer experience and satisfaction and make better use of the organisation’s resources and capabilities.
- Identifying business gaps and opportunities using continuous improvement and change management methods.
- Reviewing and assessing existing systems, capabilities and organisational structures.
- Recommending practical solutions to organisational problems based on identified gaps.
- Preparing proposals to improve processes, workflows and job responsibilities and support innovation.
- Helping implement approved recommendations.
- Coaching and mentoring individuals and teams to develop specific skills and capabilities.

Business Analysis & Process Improvement

- Analyse existing business processes, workflows, and operational practices.
- Identify inefficiencies, gaps, and opportunities for improvement.
- Develop practical recommendations to improve productivity, consistency, and efficiency.
- Assist with implementing and monitoring improved processes and systems.
- Map and document workflows, procedures, and business processes.

Documentation & Organisational Support

- Prepare and maintain policies, procedures, process documents, and operational guides.
- Organise business information and maintain accurate records and documentation.
- Prepare reports, presentations, process maps, and business improvement materials.
- Support the development and maintenance of internal systems and operational frameworks.

Reporting & Business Insights

- Collect, organise, and analyse business and operational information.




- Prepare regular reports and summaries for management.
- Track KPIs, operational metrics, and project progress.
- Conduct research and gather information to support business decisions.
- Identify trends and provide practical insights based on available data.

Project & Operational Support

- Assist with business improvement, systems, and operational projects.
- Coordinate tasks and follow up on project deliverables and deadlines.
- Work with stakeholders to understand business requirements.
- Support the implementation of new processes, systems, and initiatives.
- Assist with other operational and analytical tasks as required.

Requirements:

- Relevant degree in Business, Management, Commerce, Economics, Operations, or a related field.
- Proven experience in business analysis, management analysis, process improvement, operations, project coordination, or a similar role.
- Strong analytical and problem-solving skills.
- Excellent written and verbal English communication skills.
- Strong attention to detail and ability to work with complex information.
- Excellent organisation and time-management skills.
- Ability to document processes clearly and professionally.
- Solid Microsoft Office / Google Workspace skills, particularly Excel or Google Sheets.
- Ability to manage multiple priorities and meet deadlines.
- A proactive mindset with the ability to identify issues and suggest practical solutions.
- Willingness to learn and use AI tools to improve business processes and productivity.

Bonus Points

- Experience with business process mapping or continuous improvement.
- Familiarity with project management or workflow management tools.
- Experience with CRM, ERP, or other business management systems.
- Experience with data analysis, reporting, or dashboard creation.
- Experience working within professional services or a fast-growing business.
- Experience using AI tools for research, analysis, documentation, or workflow automation.

📌 Organisational and Methods Analyst (Glebe)
🏢 Job2Go
📍 Glebe