Who we are…

Founded in 2002, ELMO Software is the trusted provider of HR technology solutions to 2,000+ mid-sized organisations and more than one million end users across Australia and New Zealand.With a comprehensive suite of ISO-certified solutions that span the full employee lifecycle, ELMO Software is designed to scale as organisations grow. Flexible and configurable, ELMO’s one-stop HRIS fits to your specific needs and workflows.Through powerful technology, automation, data and analytics, ELMO Software empowers HR professionals to play an integral role in company decision making.

Life & Culture...

At ELMO you will be joining an epic team with the opportunity to make a big impact. We foster an authentic, team-oriented, fun working environment and being an ELMOnian means you're part of an amazing team that will push you to grow, support you with challenges and allow you to shine. Some of our benefits include:

- Hybrid work set up
- Paid Parental leave - 12 weeks primary, 6 weeks secondary
- Birthday leave, YOU day each year, as well as connecting people leave (up to 2 weeks working from anywhere)
- Inhouse Learning and Development initiatives
- ELMO Social and Diversity clubs
- Wellbeing initiatives
- Mental Health/EAP programs
- Flare Benefits (great discounts, novated leasing, salary sacrifice)

Our values:

- Reimagine What's Possible - We believe innovation is human at its core. By staying open, fearless, and adaptive, we continuously push boundaries - while keeping people at the heart of everything we do.
- Obsess over Customers – Everything we do is designed to positively impact our customers.
- Help Others Thrive - Be they colleagues, communities or customers, we champion ways to help others thrive.
- Be Fearlessly Optimistic - We bring unwavering positivity to any challenge, as we know it will drive meaningful change.

Please note: Our internal Talent Acquisition team has got this covered, we’re not open to using an agency for this role.

Job Description

About The Role:

We are seeking an Agentic Product Lead to join us initially on a contract basis, with a clear pathway to a full-time position. Reporting directly to the Chief Technology Officer (CTO), you will operate cross-functionally across Product, Engineering, Go-To-Market (GTM), and Channel Partnerships.





Rather than incrementally improving existing features, your mission is to drive market-disrupting innovation by answering one core question: Which tasks that our customers currently perform manually—or pay third-party software to handle—can be executed by an AI agent?

Working directly in the field, you will engage with ELMO customers and channel partners to map tech stacks, evaluate operational friction points, analyse the HR landscape, and identify adjacent point solutions across our HCM, Rostering, Time & Attendance, and Payroll platforms.

This is a broad, high-impact role focused exclusively on AI Agents. You will translate direct market insights into decision-grade Product Requirement Documents (PRDs); defining agent scope, human-in-the-loop oversight checkpoints, and evaluation harness while building stress-tested pricing models alongside RevOps to secure executive sign-off.

As engineering squads build via our AI-SDLC, you will orchestrate cross-functional delivery, eliminate execution roadblocks, safeguard product vision from PRD to launch, and track post-launch displacement and adoption metrics.

Key Responsibilities:

- Field Research & Discovery: Conduct ongoing customer research and maintain a consistent feedback cadence with key channel partners to map customer tech stacks, identify pain points, and uncover displacement opportunities.
- Displacement Opportunity Pipeline: Identify, size, and sequence agentic AI opportunities that can replace adjacent vendor software, point solutions, and manual workflows.
- Solution Definition & PRDs: Partner with Product teams to author comprehensive PRDs that outline agent scope, autonomy levels, human-in-the-loop oversight checkpoints, evaluation approaches, and technical platform dependencies.
- Commercial Modelling: Collaborate with RevOps and Growth teams to stress-test pricing and commercial models (per-seat, outcome-based, or hybrid) prior to executive review.
- Delivery Orchestration:



Work alongside Product and Engineering teams to track, facilitate, and unblock project delivery.
- GTM & Partner Enablement: Partner with Sales Enablement, Product Marketing, and Channel Partners to launch AI agents with compelling value propositions and clear software displacement narratives.

What We Are Looking For

- Agentic AI & LLM Expertise: Practical understanding of agent capabilities, orchestration, tool-calling, guardrails, failure modes, and running evaluation harnesses (evals).
- Strategic Mindset: Ability to map a customer's entire software ecosystem, identify third-party vendor vulnerabilities, and quantify potential software spend to displace.
- Mixed-Methods Research Mastery: Demonstrated success in customer discovery, contextual inquiry, design thinking, and data synthesis.
- Commercial Acumen: Hands-on experience building pricing models, unit economics, and business cases that withstand executive scrutiny.
- Trust & Oversight Design: Deep awareness of human-agent interaction models, autonomy tiers, auditability, and safety mechanisms.
- Cross-Functional Leadership: Proven ability to align, unblock, and drive execution across teams without direct line management authority.

Key Success Indicators:

- Establishing a regular cadence of customer interviews and active channel partner feedback loops.
- Delivering proposed AI agents backed by fully validated PRDs and stress-tested commercial models.
- Successfully transitioning approved AI agents into active build cycles supported by clear, actionable delivery roadmaps.

Please note: Our internal Talent Acquisition team has got this covered, we’re not open to using an agency for this role.

Apply now and be part of the team shaping the future of work at ELMO!

ELMO Software Pty Ltd is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team - a commitment reflected in our Reconciliation Action Plan.

As the first software company in Australia and New Zealand to achieve ISO 42001:2023 Certification, we're passionate about responsible, secure and safe AI. Key to this role is an awareness of data privacy and security, as you'll be working with sensitive employee data in accordance with our ISO 27001:2022 Certified security policies.

📌 Forward Deployed Product Lead (Sydney)
🏢 ELMO Software
📍 Sydney