Kelair Pumps Australia is a trusted leader in pump solutions and services across the building services, industrial, mining, water and wastewater sectors. As we continue to grow, we are seeking an experienced and motivated Service Manager to lead our Western Australian service operations.

This is an excellent opportunity for a hands-on technical professional looking to further develop their leadership career while remaining close to the operational side of the business. You will lead a team of skilled technicians and service professionals, build solid customer relationships, and drive operational excellence across all service activities.

About the Role

Reporting to the Engineering Manager, the Service Manager is responsible for the overall leadership and performance of the WA Service Department. This role combines people leadership, customer relationship management, operational planning and commercial accountability to ensure the safe and efficient delivery of service operations.

You will play a pivotal role in developing your team, improving service delivery, driving customer satisfaction and supporting the continued growth of the business.

Key Responsibilities

- Lead, mentor and develop Service Technicians and service support personnel.

- Manage the day-to-day operations of the Service Department, including scheduling, resource allocation and workflow management.

- Build and maintain strong customer relationships, ensuring a high level of service and customer satisfaction.

- Manage escalated customer issues and drive timely and effective resolutions.

- Review and approve service reports, quotations, work scopes and technical recommendations.





- Monitor and report on departmental KPIs, including utilisation, response times, service quality, revenue and profitability.

- Develop and implement initiatives to improve operational efficiency, customer outcomes and business performance.

- Support business development activities by identifying service growth opportunities, maintenance agreements and upgrade projects.

- Oversee departmental budgets, labour recovery, costing and financial performance.

- Lead a proactive safety culture

- Work collaboratively with sales, projects and operations teams to deliver exceptional customer outcomes.

About You

To be successful in this role, you will bring:

- Trade qualification in Mechanical Engineering, Electrical Engineering or equivalent experience.

- Previous leadership, supervisory or senior technician experience.

- Strong fault-finding and problem-solving skills.

- Strong knowledge of pumps with experience in industrial, water, wastewater, building services, mining or related industries.

- Strong commercial acumen with experience managing budgets, profitability and service delivery KPIs.

- Excellent communication, customer relationship management and stakeholder engagement skills.

- Current driver's licence.

Why Join Kelair Pumps?

- Leadership opportunity within a well-established and respected Australian business.

- Be part of a growing organisation with a strong reputation for technical excellence and customer service.

- Diverse and rewarding role with genuine influence over business performance and team success.

- Supportive leadership team and collaborative workplace culture.

- Ongoing career growth opportunities.

- Competitive salary package

📌 Service Manager (Malaga)
🏢 Kelair Pumps
📍 Malaga