Remedy Plus Medical Clinics is seeking an experienced and capable Medical Receptionist to join our small specialist medical practice in Chatswood.
This is not simply a meet-and-greet reception role. You will take responsibility for the front desk, manage patient enquiries confidently, follow up prospective patients and help keep the clinic running smoothly. A substantial part of the role involves following up prospective patient enquiries, explaining our services clearly and helping people make an appropriate booking.
The role will initially be for Tuesdays and Wednesdays. You will work directly with the doctor, with our existing nurse also working in the clinic every second Wednesday.
We operate several specialised services including skin cancer medicine, ear microsuction, pelvic floor treatment, medical laser and cosmetic medicine.
Key responsibilities
- Answering telephone, email and patient enquiries
- Following up prospective patient enquiries and leads
- Explaining our services, appointment options and fees clearly and confidently
- Helping patients identify the most appropriate service or appointment
- Converting enquiries into bookings where appropriate
- Booking and managing appointments
- Patient check-in and check-out
- Processing payments and Medicare claims
- Managing appointment confirmations and changes
- Liaising directly with the doctor regarding patient and appointment issues
About you
- Experience with a medical practice management system is essential
- Experience using PracSuite would be a significant advantage
- Previous experience working as a medical receptionist
- Strong experience with another medical PMS such as Best Practice, MedicalDirector, Genie or Zedmed will also be considered
- Strong customer service or enquiry-follow-up experience would be highly regarded
- Excellent telephone manner and patient communication skills
- Confident and comfortable following up prospective patients by phone
- Strong attention to detail
- Confidence managing a busy appointment book
- Experience with Medicare billing and claiming
About us
Remedy Plus Medical Clinics is a small specialist medical practice in Chatswood. We operate several specialised services including skin cancer medicine, ear microsuction, pelvic floor treatment, medical laser and cosmetic medicine. This role would suit someone who enjoys working autonomously in a small, patient-focused medical practice.
Advantages
- $35–$38 per hour + super, depending on experience
- Permanent part-time - Tuesdays and Wednesdays initially
- No weekend work
- A small clinic environment with direct access to the doctor
- A varied role combining medical reception, patient communication and enquiry follow-up
- A role with genuine responsibility and independence
- Training in our services and clinic procedures
📌 Medical Receptionist – Specialist Medical Clinic (Chatswood)
🏢 Remedy Plus Medical Clinics
📍 Chatswood
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