About the role

As our Administration Assistant / Receptionist, you will be one of the first points of contact for enquiries and visitors. You will handle reception duties, answer incoming phone calls, manage emails, maintain CRM data and electronic records, book and manage appointments, and support the administration team with day-to-day office tasks.

Key responsibilities

- Reception duties and welcoming visitors to the office

- Answering incoming phone calls in a professional and friendly manner

- Handling general phone enquiries and directing or transferring calls to the appropriate person

- Monitoring and responding to general emails

- Forwarding and allocating emails and enquiries to the appropriate person or department

- Taking accurate messages and ensuring they are passed on promptly

- CRM data entry and ongoing database maintenance

- Creating, updating and maintaining accurate electronic records





- Uploading and filing documents within the CRM and internal systems

- Booking and managing appointments

About you

- Has good communication and customer service skills

- Is confident handling telephone calls and emails

- Can communicate professionally with people and external stakeholders

- Has strong attention to detail

- Is organised and able to manage multiple tasks

- Has good computer and data-entry skills

- Is comfortable learning and using CRM systems

- Has experience with Microsoft Office, including Word, Outlook and Excel

- Can work independently as well as part of a team

- Is reliable, punctual and professional

Benefits

- Supportive and friendly team workplace

- On-the-job training

- Variety in day-to-day work

- Opportunity to gain experience within the disability and community services sector

📌 Administration Assistant / Receptionist (Bella Vista)
🏢 Star Community Care
📍 Bella Vista