$66,274 - $73,452 + 15.4% super
Various locations in NSW, VIC & WA
Ongoing/non-ongoing opportunities with flexible working arrangements

We are seeking Frontline Operations Officers to join our Frontline Operations group.

Frontline Operations Officer – APS 2

We are looking for passionate, client focused individuals to join our Frontline Operations group in a variety of roles including:

Service Delivery Officer

A Service Delivery Officer primarily responds to client and agent enquiries, providing guidance and education to help them meet taxation and superannuation obligations. This role emphasises problem-solving and analytical tasks related to requests, while maintaining robust client relationships and delivering exceptional service across multiple channels. They may also mentor less experienced staff and work in a scheduled environment to assist and educate clients.





These roles may be offered on an ongoing or non-ongoing basis in Dandenong, Gosford, Melbourne CBD, Parramatta, Penrith, Perth or Wollongong.

We embrace the strength of diversity – through our people and the perspectives they bring.

We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

Please note that this prospect is only available to Australian Public Service employees.

Candidate information kit (PDF, 296KB) Opens in current window

Candidate information kit (docx, 2.28MB) Opens in new window

📌 Customer Service Officer Aps 2 New South Wales
🏢 Australian Taxation Office
📍 New South Wales