About the role

This is a patient reception and customer service role in a medical practice. You will greet patients professionally, manage arrivals, registrations and check-ins, and answer patient enquiries in person, by phone and electronically while maintaining patient confidentiality and privacy at all times.

Key responsibilities
Greet patients professionally and courteously
Manage patient arrivals, registrations and check-ins
Answer patient enquiries in person, by phone and electronically
Schedule, reschedule and cancel appointments
Manage urgent, routine, follow-up and walk-in appointments
Use the practice booking system effectively (e.g. Best Practice, HotDoc)
Register recent patients and update existing patient information
Process Medicare, private and other relevant payments




Receive and manage incoming correspondence, referrals and medical reports
Answer incoming calls promptly and professionally

About you
Maintain patient confidentiality and privacy at all times
Follow Australian privacy and health-record requirements
Protect passwords, computer systems and patient information
Communicate effectively with doctors, nurses, Practice Manager and other staff
Follow practice policies, procedures and workplace health and safety requirements
Avoid providing clinical advice unless appropriately authorised and trained

📌 Medical Receptionist Hallam (Australia)
🏢 medihouse medical centre
📍 Australia