About the role

Provide a professional, welcoming first point of contact for patients, referrers and other healthcare providers. You will manage incoming communications, schedule appointments, register patients, process referrals, liaise with healthcare organisations, manage clinical documentation, process billing, and support theatre bookings. You will maintain patient confidentiality and work closely with doctors and administrative staff to ensure the smooth day-to-day running of the practice.

Key responsibilities
Provide a professional, welcoming first point of contact for patients, referrers and other healthcare providers
Answer and manage incoming phone calls, emails and patient enquiries efficiently and courteously
Schedule and manage patient appointments, including recent consultations, reviews, procedures and telehealth appointments
Register current patients and maintain accurate patient demographics and records
Process referrals and ensure required documentation is received and correctly recorded
Liaise with hospitals, GPs, specialists, allied health providers and other healthcare organisations
Manage correspondence, scanning,



filing and distribution of clinical documents
Process Medicare and private billing, payments, receipts and basic account enquiries
Assist with theatre/procedure bookings and associated administrative requirements where required
Follow up outstanding paperwork, referrals, forms and patient requirements

About you
Excellent communication and interpersonal skills, both over the phone and face-to-face
A warm, professional and patient-focused manner
Strong attention to detail and accuracy
Excellent organisation and time-management skills
Confidence working with computers and the ability to learn new practice-management systems quickly
Ability to multitask and prioritise in a busy environment
Reliable, punctual and committed to the role
Ability to work effectively both independently and as part of a team
Discretion and a clear understanding of the importance of patient confidentiality
Positive written English, spelling and professional email communication

📌 Medical Receptionist Dubbo (Australia)
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📍 Australia