Job Description

What you’ll be doing:

This is an excellent entry-level chance for someone with 2+ years of experience who is looking to build a successful career in account management and sales. As a Customer Success Manager you will be responsible for driving customer retention, product adoption, engagement and long-term value across a portfolio of Industry & Leisure customers.
Manage a portfolio of Industry & Leisure customers, driving retention, product adoption and long-term customer value.
Build solid customer relationships through proactive engagement, performance reviews and best-practice guidance to maximise SaaS subscription value.
Monitor customer health, identify risks and opportunities and implement strategies to improve satisfaction, reduce churn and support growth.
Partner with State Managers, Account Executives, Onboarding and Advertising teams to deliver a seamless customer experience across the customer lifecycle.
Manage a high-volume customer portfolio, using solid relationship management and commercial acumen to achieve impactful customer outcomes.

📌 Customer Success Manager Melbourne
🏢 Carsales
📍 Melbourne