Job Title

Customer Experience Expert – Bendigo Service Centre

Location

Bendigo, Victoria

Contract & Hours

Perm Part‑Time | $34.28 p/h + Super; Monday - Friday, 10:00am - 2:00pm

Salary

$34.28 per hour + superannuation.

About the Role

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

Responsibilities
Deliver warm, professional face‑to‑face customer service
Selling of Vehicle Accessory Products
Greeting customers and visitors with a positive, helpful attitude
Managing phone, email and in‑person enquiriesSupporting the Service Centre Manager with daily operations
Updating customers on repair lead times
Conducting basic repair inspections on vehicles
Educating customers on our full range of services
Scheduling repair bookings and managing workflow
Issuing invoices and raising job authorities
Resolving customer concerns and following up queries

Requirements
Strong customer service experience (face‑to‑face preferred)




Excellent verbal and written communication skills
Professional presentation and a positive attitude
Ability to problem‑solve and create customer‑focused solutions
Robust time management and ability to prioritise in a busy setting
Intermediate–advanced Microsoft Office skills
Administration experience supporting daily operations
Comfortable with sales and confident in educating customers on additional services
A current driver’s licence (essential)
Full Australian work rights (essential)

Perks
Supportive, collaborative team culture
Opportunities for growth and development
Competitive hourly rate
Reward & Recognition programs
Work with a respected national brand

Why Join Us?

Supportive, collaborative team culture; opportunities for growth and development; competitive hourly rate; reward & recognition programs; work with a respected national brand.
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📌 Order & Customer Experience Specialist Bendigo (Australia)
🏢 Kidde Global Solutions
📍 Australia