Senior Customer Advocacy Specialist — Complex Complaints Melbourne

Senior Customer Advocacy Specialist — Complex Complaints Melbourne

29 Sep
|
Qantas Group
|
Melbourne

29 Sep

Qantas Group

Melbourne

Jetstar, part of the Qantas Group, is seeking a Senior Customer Advocacy Specialist to lead the handling of high‑risk customer complaints and regulatory matters from our Collins Street head office. You will investigate thoroughly, communicate clearly, and collaborate with legal and senior stakeholders to protect the brand and ensure fair outcomes.

You will play a key role in shaping continuous improvement initiatives, balancing empathy with decisive action in a rapid-paced setting.
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📌 Senior Customer Advocacy Specialist — Complex Complaints Melbourne
🏢 Qantas Group
📍 Melbourne

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