Thinking about your next chance before the year wraps up? This could be your sign!
We're looking for a Senior Customer Care Consultant to join our Customer Care team in Greystanes NSW . This is an exciting chance for someone who enjoys problem-solving, coaching others, driving service excellence and making a real impact on both the customer and team experience.
What You'll Be Doing:
Managing customer escalations and driving resolution outcomes
Supporting workflow management to ensure service levels are achieved
Coaching, training, and developing Customer Care Consultants
Conducting quality reviews and sharing best practice
Partnering with leaders and stakeholders to improve processes and customer outcomes
Presenting in team huddles and contributing to team initiatives
Acting as a role model for our values and customer-first culture
We're Looking for Someone Who:
Has a strong customer service background (minimum 2 years)
Enjoys mentoring and helping others succeed
Is resilient, proactive, and solution-focused
Thrives in a quick-paced environment
Leads by example and embraces change positively
Your Next Move:
Develop your leadership capability through coaching and mentoring
Build relationships with key stakeholders across the business
Gain exposure to operational improvement projects and initiatives
Continue your career growth with ongoing development and progression opportunities
If you're ready to take your customer care expertise to the next level and make a meaningful impact on the team, we'd love to hear from you.
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📌 Senior Customer Care Consultant Greystanes Nsw Sydney
🏢 Wesfarmers Industrial & Safety
📍 Sydney
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