Sydney, Hybrid

The chance:

We're partnered with a quick-growing, AI-native SaaS business that is transforming how specialist healthcare practices operate.

This is of the most exciting Head of CS roles on the market, they are growing 300% YoY, fresh VC backing, and are now moving into serious scale-up mode across product, team and global reach.

The role:
Lead and develop the Customer Success & Support teams
Own onboarding, adoption, retention and expansion
Build scalable segmentation, engagement and customer health frameworks
Introduce the playbooks, processes and reporting needed for scale
Develop the customer strategy as the product portfolio expands
Partner closely with Product, Sales and Engineering
Balance strategic leadership with a hands-on approach

Who we're looking for:
Head of CS experience in a startup/scale-up SaaS environment
Track record managing a CS team of 5+
Strong leader who's built and driven high-performing teams
Proven results on growth and churn reduction

This is a genuine chance to own a major function, work closely with the founders and leadership team, and shape CS strategy within a rapidly scaling AI business.
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📌 Head Of Customer Success Sydney (Australia)
🏢 Talent Forge Group
📍 Australia