Medical Administration Officer/Receptionist – Obstetrics & Gynaecology Practice

Dr Liam Dunn Obstetrician and Gynaecological Surgeon – East Toowoomba QLD

You will be responsible for welcoming patients and visitors in a friendly and skilled manner, managing appointments, phone calls, enquiries and correspondence, and maintaining accurate and confidential patient records using the practice management system. This is a varied, patient-focused role for someone who takes pride in providing exceptional service while maintaining accurate and efficient medical administration within a specialist Obstetrics & Gynaecology practice.

Key responsibilities
Welcoming patients and visitors in a friendly and professional manner
Managing appointments, phone calls, enquiries and correspondence
Maintaining accurate and confidential patient records using practice management system
Processing patient accounts, payments, receipts and EFTPOS transactions
Debtor management and daily banking reconciliation
Liaising professionally with hospitals, general practitioners, pathology providers, diagnostic imaging providers, pharmacies, allied health providers and other healthcare organisations
Booking surgery and theatre lists
Managing referrals, reports, scanning,



filing and general medical administration
Supporting doctors, midwives and the wider clinical team
Assisting with practice operations, stock management and general administration
Assistance in clinical duties and chaperoning, e.g. handling of clinical specimens and use of PPE

About you
Previous experience in medical administration or reception, ideally within a specialist practice
Confident with medical software and electronic records; Gentu experience highly regarded
Excellent organisation, attention to detail and ability to manage competing priorities
Warm, professional and compassionate communication with a robust patient focus
High level of confidentiality, professionalism and discretion
Ability to work independently and collaboratively within a busy team
Reliable, proactive and committed to delivering exceptional patient care
Willingness to learn specialist Obstetrics & Gynaecology processes and terminology
Established and supportive specialist practice
Diverse role working closely with experienced doctors, midwives and clinical staff
Positive, respectful and patient-focused workplace culture
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📌 Medical Administration Officer/receptionist – Obstetrics & Gynaecology Practice Toowoomba Regional
🏢 Dr Liam Dunn Obstetrician and Gynaecological Surgeon
📍 Toowoomba Regional