Job Description

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Business Support Officer Location: Melbourne CBD

Employment Type: Full time, 12 Week Contract

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Join a quick-paced team supporting a government-funded assistance program, delivering high-quality administrative and customer service support to applicants and stakeholders. This role combines application processing, data entry, payment administration, and phone-based customer support.

Key Responsibilities /n

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Assess and process applications against program guidelines and eligibility criteria.

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Verify customer, travel, accommodation, and payment information.

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Maintain accurate records, case notes, and system updates.

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Respond to customer enquiries via phone and email.

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Resolve routine issues and elevate complex matters as required.

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Ensure compliance with privacy, security, and recordkeeping requirements.

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Contribute to continuous improvement and service excellence initiatives.

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About You /n

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Strong customer service and communication skills.

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Excellent attention to detail and data accuracy.

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Experience processing applications, claims,



payments, or similar administrative work.

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Ability to manage competing priorities in a high-volume setting.

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Comfortable using multiple systems, databases, and Microsoft Office applications.

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Experience in government, healthcare, grants, concessions, or payment processing environments is highly regarded.

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About the Role /n

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$39.28 (inclusive of casual loading)

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x30 positions

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12 weeks commencing Wednesday 23rd September

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Police Check required within last 6 months

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In office then opportunity to WFH once settled

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At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

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You can read more about our commitment to diversity and inclusion at diversity-and-inclusion.

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📌 Business Support Officer Ballarat
🏢 Chandler Macleod Group
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