Job Description

/n

Perched right on the beachfront at Burleigh Heads, Burleigh Pavilion is one of the Gold Coast’s most iconic hospitality venues — where excellent food, cold drinks, ocean views and good times come together.

/n

With multiple spaces, busy service periods, events, live entertainment and a diverse mix of guests, no two days at The Pav are quite the same. We’re a fast-paced, high-energy venue that prides itself on delivering exceptional hospitality while creating a fun and supportive environment for our people.

Job Overview /n

The Pavilion Restaurant Manager is responsible for the smooth and effective operation of the front of house support teams, ensuring a high standard of service, guest experience and team performance.

/n

Working closely with the Venue Manager and Head Chef, this role oversees Hosts, Food Runners and associated FOH operations, including rostering, wages, table allocations and menu management.

Key Responsibilities & Accountabilities Guest Experience & Service /n

/n
Ensure a consistently high standard of guest service /n

/n
Manage guest feedback and resolve service issues promptly.

/n
Support the smooth flow of service across the venue.

/n

/n

Hosts & Reservations /n

/n
Lead and manage the Host team. /n

/n




Oversee table allocations, bookings and floor plans.

/n
Manage waitlists, walk-ins and reservation flow.

/n

/n

Lead Service Operations and Floor Staff /n

/n
Lead and coordinate the Food Runner team.

/n
Maintain communication between the kitchen and floor teams.

/n
Menu Management /n

/n
Work with the Head Chef on menu updates and changes.

/n
Coordinate menu editing, proofing and printing.

/n

/n
Foster a positive and accountable team culture.

/n
Conduct pre-service briefings.

/n

Wages & Labour Management /n

/n
Prepare and manage rosters for Hosts and Food Runners.

/n
Monitor labour costs and staffing levels.

/n
Recruit, onboard and train team members.

/n
Provide coaching, feedback and performance support.

/n

Key Performance Areas /n

/n
Guest satisfaction and service standards.

/n
Productive table allocations and service flow.

/n
Food Runner efficiency and accuracy.

/n
FOH team performance and engagement.

/n
Effective wage and labour management.

/n
Accuracy and presentation of menus.

/n
Strong communication between FOH, Kitchen and Management.

/n

/n
J-18808-Ljbffr

📌 Pavilion Restaurant Manager Gold Coast (Australia)
🏢 Burleigh Pavilion
📍 Australia