Arena Hotel at Chullora NSW is looking for a front office manager who thrives in a dynamic environment, leads by example, and takes pride in delivering genuine hospitality.
Flexibility is essential, as the role includes AM and PM shifts, including weekends and public holidays.Key ResponsibilitiesOversee daily hotel operations as the Front Office Manager on DutyStay calm under pressure, handle challenging situations professionally, and maintain solid attention to detailTransform guest concerns into positive outcomes and lasting impressionsMaintain a friendly, enthusiastic, and professional presence at all timesProactively identify opportunities to elevate the guest experience and support a hands‐on service cultureUndertake full responsibility for roster and payroll of the front office staffUndertake full responsibility for managing operating expenses and purchasing for the departmentSet Front Office budget,



monitor profit & loss and cash handling throughout the year.Responds to reviews on all platforms Google Reviews and OTA platforms.Work closely with the housekeeping department to improve guest services.Experience, Skills & QualificationsPrevious Front Office leadership experience (a minimum of 3 years) is requiredHotel-based Front Office leadership experience is essential for this roleStrong understanding of Front Office operations, standards, and proceduresProficiency with Microsoft Office, RMS, RoomMaster, SiteMinderFull availability across weekdays, weekends, and public holidaysExcellent time management, organisational skills, and attention to detailOutstanding personal presentation and communication skillsNatural ability to build rapport with guests, contractors and team membersA proactive, hands‐on leadership styleMust possess full work rights in Australia
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📌 Front Office Manager At Arena Hotel Chullora (Sydney)
🏢 Arena Hotel
📍 Sydney