The Customer Success Manager (CSM) at Point of Rental is 100% focused on, and responsible for, the ongoing success of current and existing customers.
Reporting to the APAC Regional Director, the CSM plays a vital role managing customer relationships across the APAC region.
The role is a key plank in efforts to help customers derive maximum value from software and services.
The CSM provides a single point of contact to customers for all services and steers them to success through the full life-cycle of their relationship with Point of Rental.Key responsibilitiesTiered call / visit cycle of key customersRespond to inbound customer queries and direct Point of Rental resources to assist the customerCommunicate new release features to key customersBrief Sales Team on new customer sales requestsLiaise with finance team to answer customer invoicing and payment enquiriesBrief Support Team on changes to existing customer requirementsDevelop some customer financial analysisKey customer relationship managementProactive outbound check ins for key customersSome office administrative tasks, as requiredAbout youAccount management, customer service or customer success experienceExperience working in software support, sales or account managementProficiency using technology tools such as SalesForce, Xero, Service Cloud and case management softwarePost graduate qualification in business, marketing, commerce or technologyProactive, enthusiastic and funExcellent organisational and proactive stakeholder management skillsNatural rapport builderAbout usPoint of Rental Software is a company where culture and values (EPIC) form the bedrock of success.
The values are: Empowering, Principled, Innovative, and Caring.
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📌 Customer Success Manager (Melbourne)
🏢 seek.com.au
📍 Melbourne