YouCare Disability Services is a growing, community-based organisation providing support to people funded through the NDIS and iCare.We work with people across a wide range of ages, disabilities and support needs, providing individualised support at home and in the community.
We pride ourselves on really getting to know our participants, understanding what matters to them and building robust, consistent support teams around their individual needs, goals and lifestyle.We have a friendly and supportive team and are passionate about providing high-quality services while creating a positive environment for both our participants and staff.About YouCareYouCare Disability Services is a growing, community-based organisation providing support to people funded through the NDIS and iCare.We work with people across a wide range of ages, disabilities and support needs, providing individualised support at home and in the community.
We pride ourselves on really getting to know our participants, understanding what matters to them and building strong, consistent support teams around their individual needs, goals and lifestyle.We have a friendly and supportive team and are passionate about providing high-quality services while creating a positive environment for both our participants and staff.About the roleWe are looking for an experienced Participant Services Manager to join our leadership team.You will manage an allocated caseload of participants, working closely with participants, families, case managers, support coordinators and other stakeholders to ensure their services are running well and continue to meet their needs.You will also provide day-to-day leadership and management to our Lead Support Workers and Rostering Team, helping to ensure our teams are well supported,



participant rosters are stable and any issues are identified and addressed early.This is a varied, hands-on role suited to someone who enjoys building relationships, leading people, solving problems and being actively involved in the day-to-day delivery of disability services.Key responsibilitiesManage an allocated caseload and act as a key contact for participants, families, case managers, support coordinators and other stakeholdersBuild strong relationships with participants and understand their individual needs, goals, preferences and support requirementsMaintain oversight of participant services, support teams, rosters and overall service qualityMaintain regular communication with participants and families and respond to concerns, feedback or changes in support needsFacilitate participant reviews, service planning and stakeholder meetingsSupport new participant onboarding, worker matching, buddy shifts and establishment of support teamsMaintain participant documentation including Service Agreements, Support Plans, Risk Assessments and Clinical Care PlansMonitor participant incidents, risks and service delivery concerns and ensure appropriate follow-upProvide day-to-day leadership and support to the Lead Support Workers and Rostering TeamConduct supervision, coaching, one-on-one meetings and performance discussions with staffMaintain oversight of participant rosters, staffing gaps and continuity of careSupport the team with complex participant, staffing and rostering mattersIdentify opportunities to improve participant satisfaction, workforce stability and service deliveryBe careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Participant Services Manager (Sydney)
🏢 YouCare Disability Services
📍 Sydney