About the roleThe Front Desk Associate is the face of Digs, the first smile every pet parent and pup sees when they walk through our doors.
This role is equal parts hospitality, organization, and genuine love for animals.
You'll set the tone for every visit, ensuring pet parents feel confident and cared for from check-in to check-out.
If you thrive in a fast-paced, people-first environment and love dogs as much as we do, this role is for you.ResponsibilitiesServe as the first point of contact for all guests, greeting pet parents and pups with warmth and professionalismCheck pets in and out of our system, manage and update parent and pup profiles, and process payments accuratelyAnswer phones promptly and professionally, maintaining excellent phone etiquette at all timesSupport the grooming team by communicating service details, managing grooming appointments, and ensuring a smooth handoff between the front desk and grooming areasEnsure every pet parent is informed about our services, products, and any updates relevant to their pup's staySupport with photographing pups and creating content for our social media pageBuild relationships with customers and support in the drafting of written communications to cusgtomer via the point of sale systemHelp foster community engagement by attending events and supporting with the coordinationMaintain an organized, clean, and welcoming front desk and lobby areaKeep clear and accurate daily notes to support seamless communication across the teamConduct opening and closing procedures and follow standard cleaning protocolsAssist with daycare play groups and kennel areas as neededPitch in on additional tasks that contribute to the overall culture, pet wellbeing, and hospitality experience at DigsQualificationA genuine love for dogs and a passion for delivering exceptional hospitalityStrong communication skills, both written and verbal,



with excellent phone etiquetteHighly organized with sharp attention to detail and the ability to manage multiple tasks at onceComfortable working in a fast-paced environment with a calm, solutions-oriented mindsetComfortable using phones, computers, and POS systems in a busy environmentComfortable interacting with dogs of all sizes and temperamentsAbility to stand or sit for extended periods and move between front and back-of-house areasAbility to lift up to 30 lbs.
occasionally (e.g., small dogs, supplies)Available for flexible scheduling, including weekends, evenings, and holidaysUnderstanding of the trust pet parents place in us when leaving their family members in our care1 year of reception experience in a veterinary, hotel, or hospitality setting preferred but not requiredGrowth PathDemonstrates readiness for the Supervisor position whenSets the standard for attendance – on time, every time and ready to goConsistent positive feedback from pet parentsMastery of booking and POS systemsDemonstrates exceptional attention to detail and communicates effectively with all teammatesTakes initiative to learn new skills and actively seeks out new responsibilitiesUpholds Dig's Code of Conduct and positively contributes to team cultureFull mastery of Pack Leader and Kennel Tech responsibilitiesAbility to lead, support, and hold accountable all front and back-of-house team membersWhat We OfferAt Digs, we take care of our pack.
Dental and vision benefits kick in shortly after your start date, and at 90 days you're eligible for a 401(k) with up to 4% company match.
At 6 months, medical benefits become available to full time teammates, and after one year you can join our DigIn Shared Ownership Program — because we believe the people who build Digs should share in its success.
Many locations also offer teammates discounted DayPlay as a little extra perk.

📌 Doggy Daycare Front Desk Associate (Gladstone Central)
🏢 Digs Dog Care
📍 Gladstone Central