International Hotel Services – Sydney CBD NSWSenior Operations Manager | Luxury 5-star Hotel | Sydney CBDLead Housekeeping Operations at one of Sydney's most prestigious 5-star hotels.Located in the heart of Sydney CBD, just minutes from Town Hall and Gadigal Station, this is an exciting chance for an experienced hospitality leader to take ownership of housekeeping operations within a luxury hotel environment.We are seeking a hands‐on Senior Operations Manager who thrives in fast‐paced, high‐volume hotel environments and leads by example.
This role is ideal for a housekeeping professional with a strong 5‐star background who understands the importance of quality, consistency, productivity, and exceptional guest satisfaction.Why You'll Love This OpportunityLead operations within a renowned 5‐star Sydney hotelPlay a key role in delivering an exceptional guest experienceManage a large, high‐performing housekeeping operationWork alongside experienced hospitality professionalsGenuine autonomy and opportunity to make an impactJoin a growing national hospitality services businessImmediate start availableAbout The RoleAs the Senior Operations Manager, you will be responsible for overseeing the day‐to‐day housekeeping operation, ensuring service delivery, presentation standards, productivity targets, and guest expectations are consistently achieved.This is a highly operational role requiring a visible and engaged leader who is comfortable working closely with onsite teams and addressing challenges as they arise.Key responsibilities include:Leading daily housekeeping operations within a luxury hotel environmentDriving service excellence and maintaining 5‐star presentation standardsManaging team performance, productivity, quality,



and complianceConducting regular room inspections and quality auditsBuilding strong relationships with hotel stakeholders and operational teamsManaging workforce planning and daily operational requirementsCoaching, mentoring, and developing supervisors and frontline staffIdentifying opportunities to improve operational efficiency and service deliveryEnsuring workplace health and safety requirements are consistently metMaintaining a strong presence on the floor and supporting teams during peak periodsAbout YouTo be successful in this role, you'll bring significant experience leading housekeeping operations within premium hotel environments.You'll be recognised as a leader who sets high standards, holds teams accountable, and isn't afraid to be hands‐on when required.Essential ExperienceExtensive hotel housekeeping leadership experiencePrevious experience within a 5‐star hotel environmentExperience managing high‐volume housekeeping operationsStrong people leadership and team development skillsProven ability to manage productivity, quality, and service standardsStrong stakeholder management and communication skillsAbility to work within a fast‐paced operational environmentFull Australian working rightsHighly RegardedMulti‐site or large hotel housekeeping management experienceExperience working with outsourced hospitality services providersExperience leading large housekeeping teams across multiple shiftsStrong understanding of workforce planning and labour managementWho We're Looking ForWe're looking for a leader who can hit the ground running.Someone who understands luxury hotel standards, has exceptional attention to detail, and is comfortable rolling up their sleeves to support operational success.
You'll be highly organised, disciplined, and committed to creating a culture of accountability, teamwork, and exceptional guest service.About IHSIHS delivers premium housekeeping services to some of Australia's leading hotels and accommodation providers.
As part of the Bayton Group, we offer the stability of a national organisation while maintaining a strong people‐first culture focused on quality, teamwork, and career growth.
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📌 Senior Operations Manager - Sydney Cbd
🏢 International Hotel Services
📍 Sydney