Product Delivery Manager - South Bank, QLDAt Flight Centre Travel Group (FCTG) our purpose is to'open up the world for those who want to see'.
Every day, we give people all around the world the opportunity to experience something amazing – travel!
The Product Delivery Manager willplay a pivotal role in enabling product teams to operate at their best.
In this role, you'll take ownership of intake, triage, capacity allocation, and incident coordination across multiple squads, ensuring work flows efficiently and stakeholders stay informed.
You'll act as the bridge between business stakeholders and delivery teams, helping turn complex, often ambiguous requests into clear problem statements that squads can action.Day to day:Act as the first point of contact for business requests, small work initiatives, and selected opportunities across multiple squadsPartner with a Product Analyst to clarify requests, define problem statements, and ensure work is ready for squad engagementAssess squad capacity and make informed decisions on whether work should proceed, working closely with Squad Leads to balance roadmap commitments and operational demandsMaintain visibility of intake pipelines, capacity utilisation, and work status while providing stakeholders with transparent and timely updatesCoordinate incident responses and customer escalations, bringing together the right people to drive efficient resolution and communicationLead post-incident reviews, ensure follow-up actions are implemented, and continuously improve intake, triage, and delivery processesYou'll be perfect for the role if you have:Experience in a delivery, program,



or product operations role spanning multiple teams or squadsStrong stakeholder management skills and the confidence to challenge and clarify requests from senior stakeholdersExperience coordinating incident response and customer escalations in a live operational environmentFamiliarity with agile delivery practices and capacity planning across multiple teamsStrong relationship-building skills with the ability to influence and collaborate without formal authorityExperience working with cross-functional delivery teams and multiple stakeholdersWhat you will enjoy:Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty LtdOur People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disabilityDevelopment: Individualised Learning & Development pathway optionsAccess to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languagesExclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and moreTravel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and moreBrightness of Future: Career opportunities in a network of brands and businesses across theglobe -we promote from withinCorporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gymMental Health: Support and Employee Assistance Program for staff and familySocial: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in ****)Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leaveSustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
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📌 Product Delivery Manager - South Bank, Qld (Brisbane)
🏢 Product and Technology
📍 Brisbane