We're on the hunt for a hands-on Tech Support Team Lead to join the #GhandaGang in South Geelong, VIC!
Join the fun and enjoy:Being part of a family-run business and a purpose-driven workforceA generous remuneration package, including clothing allowances and an annual performance bonusClothing discount for you and your direct familyGenuine career progression in a business that keeps growingAbout usGhanda began in Torquay, VIC, in the early ****s, selling hand-printed tees at the local skatepark and music festivals.Today we're the largest 100% Australian-owned and operated clothing brand, with an onshore manufacturing facility and distribution centre in Geelong and more than 100 stores nationwide.About the roleReporting directly to the IT Manager, you'll lead our Tech Support team while staying firmly on the tools.
This is a player-coach role.A day in the lifeAs our Tech Support Team Lead, your responsibilities and projects will include:Leading, mentoring and supporting a team, including workload, priorities and developmentActing as the senior escalation point, and working tickets yourself day to dayOwning helpdesk administration, including queues, reporting and continuous improvementBuilding out and maintaining our self-help portal so teams can solve common issues themselvesServer maintenance, patching and uptime across our environmentWAN/LAN management across Head Office,



the Distribution Centre and 100+ storesMicrosoft 365 and Active Directory administration, including users, licensing, security and accessStore infrastructure: recent store openings, refits, POS hardware and in-store networksManaging vendor relationshipsIdentifying IT process improvements across the teamAn ideal addition to the #GhandaGang will have:Solid hands-on experience in IT support or systems administration, and a real willingness to get your hands dirty with ticketsExperience leading or mentoring a support team, or being the go-to senior techStrong working knowledge of M365, Active Directory, Windows Server and networking (WAN/LAN)Experience supporting multi-site or retail environments (highly regarded)A calm, independent problem-solving style: you work out what's wrong and fix it without waiting to be toldClear communication skills, with the ability to explain tech to anyone from the shop floor to the boardroomStrong organisational skills and the ability to juggle competing prioritiesBonus points (not deal-breakers):Relevant certifications (e.g. Microsoft, CompTIA, Cisco)At Ghanda, we value the right attitude over experience.If you think you're the next best thing to hit the #GhandaGang, we can't wait to hear from you!
This is an on-site role based at our Head Office and is not available as a remote position.
No recruitment agencies.
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📌 Tech Support Team Lead (Geelong)
🏢 Ghanda Clothing
📍 Geelong