Our Boutique Managers have keyholder responsibility; are responsible for overseeing our stores, staff, merchandise and customer service, achieving sales objectives and maintaining the highest operational and merchandizing standards.
You'll also build highly motivated teams, and coach and develop them to the next level.What you'll get to doProfit and Sales Generation:Analysing available sales reports and data to determine the needs of the business, setting business strategiesSet individual sales goals for Fragrance Consultants, motivating the team to achievementSupport the development of the Fragrance Consultants skills, ensuring team are fluent in all aspects of product knowledgeDemonstrate sales leadership, playing an active role on the selling floorCustomer Service:Ensure all Fragrance Consultants provide the highest level of customer serviceBuild and manage the client database, utilising to increase sales and customer contactResolve all customer problems and complaints quickly and effectively, assisting team members where neededManage all special events inclusive of collection previews, client events, sale events and centre events, etc.Empower Fragrance Consultants to provide the best customer service possibleOperations:Ensure correct staffing levelsLook after areas of risk management, including physical security, store cash controls, and inventory managementDeliver relevant team member training, i.e., POS systemsConduct stock inventories as neededUnderstand and execute cash control procedures including bank deposits, safe funds, petty cashImplement merchandising directives and ensure execution of effective merchandising strategiesPartner with operations, logistics & product teams to ensure the right assortment for the store,



communicating inventory needs to support the business goalEnsure the selling floor is always picture perfect and reflective of current visual directionHuman Resources:Working with the Talent Acquisition team to ensure all vacancies are filled in a timely manner with the right candidateWork with the Education team to deliver all training programs and initiatives to develop the Fragrance ConsultantsContinually evaluate the performance of each Fragrance Consultant and provide constant feedback to ensure resultsResolve all human resources issues in a timely and effective manner, partnering with HR when necessaryEnsure a high standard of personal grooming is always maintained in line with company standards and guidelinesEnsure all Occupational Health & Safety individual responsibilities are understood and adhered to.Ensure all company policies, procedures and legislative requirements are understood and adhered toVIPSEnsure all Puig members – both department and counter- complete all digital sales recording dailyEnsure timesheets are submitted through VIPS- signed and accurateEnsure all changes to roster are communicated to Account Manager dailyEnsure all Agency staff sales are recorded accurately in VIPsMonitor targets weekly and communicate with Account Manager and HO on performanceMonitor the focus brand, franchise or specific product sales in VIPsAccess, communicate and encourage all members to keep up to date with VIPs LibraryResponsible for any training compliance through VIPs is completed for all membersAlert Account Manager if any IT, access or other issues occur in VIPs dailyWe'd love to meet you if you haveExperience:Extensive fragrance/beauty and/or retail experience with minimum 4 years' experience in a retail management position.Skills & Knowledge:Experience within Luxury Retail,



Beauty or Fragrance industry preferred.Proven track record for achieving sales targets in a retail environmentStrong communication and interpersonal skills with the ability to interact well with the rest of the team and retail partners (i.e. Head Office Staff, Marketing & Commercial Departments, Brand Ambassadors, and Retail teams)Flexibility and availability to work a varied roster in line with store trading hours, including regular extended late-night trade and weekendsProfessional attitude, excellent personal grooming and interpersonal skillsHigh attention to detailWe welcome Creators Of All Kinds.
If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.A few things you'll love about usAn entrepreneurial, creative and welcoming work cultureA range of learning and development opportunitiesAn international company with plenty of opportunities to growA competitive compensation & benefits packagePuig is an equal prospect employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team.
We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking.
Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.
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📌 Penhaligon'S Boutique Manager (Sydney)
🏢 Puig
📍 Sydney