Nintex, the possibility engineTM, helps companies unlock the power of endless possibilities.
Today, more than 8,500 public and private sector organizations across more than 100 countries turn to the Nintex platform to automate how work gets done, remove friction from business processes, and unlock the full potential of their people.We are a diverse global team who – together – leaps into challenges, seizes opportunities, and lifts each other up as we adapt and build towards one common purpose: helping companies unlock the power of endless possibilities.About the role:The Customer Success Manager (CSM) is responsible for driving product adoption and maximizing customer value to support retention.
The CSM manages day-to-day customer health and engagement, fostering growth through regular interactions, actionable insights, and telemetry data, while collaborating cross-functionally to ensure smooth execution of success plans.Your contribution will be:Territory & Account PlanningCo-create success plans aligned with customer goals, lifecycle maturity, and long-term value realizationDeliver telemetry-driven insights on adoption, usage, and whitespace to inform retention and growth strategiesMaintain continuous engagement through feedback loops, sentiment tracking, and milestone alignmentOnboarding & EnablementCreate onboarding plan and lead onboarding, facilitate training, and early adoptionDeliver key check-ins (e.g., *****-day) to ensure progress, alignment, and issue resolutionSurface blockers, collect feedback, and drive resolutionAct as the voice of the customer internally,



influencing product and success strategyTransition to steady state with clear success metrics and hand-off documentationRelationship DevelopmentBuild trusted relationships with day-to-day users, champions, LOB leaders, and operational leadersIdentify new champions and nurture them into internal advocatesFlag opportunities to deepen engagements via advocacyTrack usage, adoption, and health to highlight business outcomes, ROI, gaps, opportunities and to flag risksDevelop success plans to close gaps in adoption and ensure full value realizationGather and share product-specific feedbackProactively resolve challenges and escalationsDeliver CBR-ready scorecards, success metrics and future state recommendationsRenewalsSupport renewal motion with data-driven insights on product value and usage healthOwn ***************-day health reviews and risk mitigation plans for renewalsProactively identify churn signals and implements turnaround playsDocument and share adoption success stories to support renewal messagingExpansionIdentify unmet use cases, product gaps, or business needs to drive growthCollaborate with AD to validate and position expansion opportunities using adoption data and customer outcomesBuild success plans that align new product adoption with customer business outcomesTrack expansion execution, post-sale enablement,



and early success indicatorsModernizationSurface modernization as a strategic initiative during value realization or adoption checkpointsShare usage data and pain points that support the need for modernizationReinforce business value during the transition and supports change management planning with the customerTo be successful, we think you need:Bachelor's degree in related field or equivalent combination of education and experience3-5 years of experience in Customer Success, Account Management, or related customer-facing roles, ideally in SaaS or technology environmentsExperience with SalesforceExperience with Gong is a plusDiscover #LifeAtNintexHear from our current customer success team and learn how you grow your career with learning & progression whilst working to support customers across the globe.Hear from Sam, current customer success manager based in Johannesburg: Bc39CaT5XlDiscover all that #LifeAtNintex has to offerWhat's in it for you?
Nintex has a hybrid working model, enabling us to build culture, learn, and grow together.
We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work.
This role is a hybrid role in our local Nintex office.While our offerings differ from country to country, we offer our entire global workforcean array of exciting perks and advantages, includingGlobal Gratitude and Recharge DaysFlexible, paid time off policyEmployee wellness programs and counseling resourcesMeaningful peer recognition and awardsPaid parental leaveInvention/patenting assistanceCommunity impact, paid volunteer time, and opportunitiesIntercultural learning and celebrationMultiple tools through which to learn and grow, and an incredible global communityWe are a **** Circle Back Initiative Employer – we commit to respond to every applicant.
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📌 Customer Success Manager (Melbourne)
🏢 Nintex
📍 Melbourne