We think outside the box by redefining recruitment At Synergie Australia, we're more than just a recruitment agency.
We connect great people with great businesses and focus on building long-term partnerships that create genuine opportunities.
We are currently partnering with a well-established Australian steel and building products business to recruit an experienced Customer Service Manager for their operation in Campbelltown.
This is a hands-on leadership role managing an established team of six within a busy, high-volume environment.
We are specifically looking for someone with current Customer Service Management experience, ideally gained within steel, roofing, building products, manufacturing, wholesale or distribution.
The important parts $90,000 - $100,000 + Super, with flexibility for an exceptional candidate Permanent full-time opportunity Monday to Friday, 9:00am - 5:00pm Campbelltown location Lead an established Customer Service team of six High-volume environment processing approximately 100 orders per day Hands-on leadership role with a strong focus on customer relationships Some after-hours availability may occasionally be required What you will be required to do Lead, support and develop a team of six customer service professionals Manage daily workloads and ensure orders are processed accurately and efficiently Monitor team KPIs covering order accuracy, performance and staff retention Coach and train team members and identify development opportunities Conduct regular team and toolbox meetings Build strong relationships with a broad customer base Personally manage escalated enquiries, complex orders and customer issues Work closely with sales, warehouse, production and transport teams Drive improvements across customer service processes and workflows Maintain high service standards within a fast-paced, technical environment Develop a strong understanding of products,



customers and internal processes To be successful in the role you will Be currently working in a Customer Service Manager or equivalent leadership position Have proven experience managing and developing a customer service team Bring strong people management, coaching and relationship-building skills Have experience managing team KPIs and performance Be comfortable operating within a high-volume order setting Have strong attention to detail and a focus on order accuracy Be confident managing difficult conversations and customer escalations Possess strong organisational and problem-solving skills Be a hands-on leader who is willing to work alongside the team Ideally have experience within steel, roofing, building products, manufacturing, wholesale or distribution Experience with SAP or similar ERP/order management systems will be highly regarded What's on offer for you Permanent full-time opportunity Monday to Friday, 9:00am to 5:00pm Competitive salary of $90,000 to $100,000 + Super, with flexibility for the right candidate Lead and develop an established customer service team Supportive, dedicated and relaxed team environment Opportunity to build strong relationships with an established customer base Hands-on leadership role where you can influence team performance, training and customer service standards About Synergie Australia Synergie is a global recruitment organisation with over 50 years of experience connecting talented people with employers across a range of industries.
We pride ourselves on building strong relationships with both our clients and candidates, delivering recruitment solutions that create long-term success.
If you're an experienced Customer Service Manager looking for your next leadership opportunity and want to join an established business where you can develop a team, strengthen customer relationships and make a genuine impact, we would love to hear from you.
Apply now or contact the team at Synergie on for a confidential discussion.

📌 Customer Service Manager (Sydney)
🏢 Synergie Australia
📍 Sydney