Job Title
Customer Experience Expert – Bendigo Service Centre
Location
Bendigo, Victoria
Contract & Hours
Perm Part‐Time | $***** p/h + Super; Monday - Friday, 10:00am - 2:00pm
Salary
$***** per hour + superannuation.
About the Role
As the first point of contact for our customers, you'll play a key role in creating a positive experience from the moment they walk through the door.
Responsibilities
Deliver warm, professional face‐to‐face customer service
Selling of Vehicle Accessory Products
Greeting customers and visitors with a positive, helpful attitude
Managing phone, email and in‐person enquiriesSupporting the Service Centre Manager with daily operations
Updating customers on repair lead times
Conducting basic repair inspections on vehicles
Educating customers on our full range of services
Scheduling repair bookings and managing workflow
Issuing invoices and raising job authorities
Resolving customer concerns and following up queries
Requirements
Strong customer service experience (face‐to‐face preferred)




Excellent verbal and written communication skills
Professional presentation and a positive attitude
Ability to problem‐solve and create customer‐focused solutions
Strong time management and ability to prioritise in a busy environment
Intermediate–advanced Microsoft Office skills
Administration experience supporting daily operations
Comfortable with sales and confident in educating customers on additional services
A current driver's licence (essential)
Full Australian work rights (essential)
Benefits
Supportive, collaborative team culture
Opportunities for growth and development
Competitive hourly rate
Reward & Recognition programs
Work with a respected national brand
Why Join Us?
Supportive, cooperative team culture; opportunities for growth and development; competitive hourly rate; reward & recognition programs; work with a respected national brand.
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📌 Order & Customer Experience Specialist (Bendigo)
🏢 Kidde Global Solutions
📍 Bendigo