Job Description
Full-time | $110,000 + super
Make a Meaningful Difference in the Lives of Our Residents
At Pathways Health Management, we believe aged care should be more than providing care — it should be about creating an environment where residents feel valued, respected, connected and truly at home.
We are looking for a passionate and highly capable Resident Experience Manager to lead the resident journey at our Cronulla residence and help us deliver an exceptional standard of service.
This is an opportunity for someone who combines genuine care with strong leadership, has a passion for hospitality and service excellence, and enjoys creating memorable experiences for residents and their families.
What's in it for you?
$110,000 + superannuation
An opportunity to shape and elevate the resident experience in a premium aged care workplace
Paid training and leadership development opportunities
Access to scholarships and professional development initiatives
Reward and recognition programs
Mental health and wellbeing resources
Staff events, conferences and organisational initiatives
A supportive environment where your ideas and leadership can make a real difference
Your Role
As the Resident Experience Manager, you will be the key point of contact for our residents, families, representatives and visitors.




You will oversee the resident experience from admission through to discharge, ensuring every interaction reflects our commitment to service excellence and the Pathways luxury residence standards.
You will lead and coordinate:
Resident enquiries, admissions and settling-in experiences
Resident liaison and personalised support services
Dining and hospitality experiences
Housekeeping and maintenance request services
Resident discharge and transition experiences
Special occasions, celebrations and milestone events
Resident and family feedback and enquiries
Complaints management, resolution and escalation
Coordination of personalised services that enhance residents' quality of life
You will work closely with our Administration, Catering, Housekeeping and Laundry teams, providing leadership, direction and support to ensure a consistent and exceptional resident experience across the residence.
What You'll Bring
We are looking for someone who is professional, warm, confident and genuinely passionate about people.
You will ideally bring:
Relevant tertiary qualifications and experience in areas such as hospitality, tourism, events, leadership, customer service, sales or a related discipline
Experience in aged care and/or health administration is highly desirable
Residential Experience Manager • Sutherland, VIC, AU

📌 Residential Experience Manager (Victoria)
🏢 Pathways Health Management
📍 Victoria