ABOUT US
At Custom Fleet we've been using our smarts to make the complex simple for over 40 years.
It's the driving force that continues to make us the fleet and leasing leader in Australia and Current Zealand today.
When you join the Custom Fleet family, you're joining a business that isGoing Places.
With Us,what you do and who you are matter.
Being part of our diverse crew means you'll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!).
We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other.
Whilst winning isn't everything, we are proud of our success and love it when we reach the #1 spot.
ABOUT THE ROLE
We are seeking a Passenger Service Controller to provide maintenance fleet management support to the Custom Fleet business.
You will manage and authorise vehicle maintenance and repair work across our Australian and New Zealand supplier network, ensuring cost‐effective outcomes and minimising vehicle downtime.
Review and issue work authorities across the Australian and New Zealand national repairer network
Negotiate maintenance and repair costs and prevent unnecessary upsells
Adhere to KPIs including call, mailbox and processing volumes along with savings targets
Act as a subject matter expert for passenger and light commercial fleet products
Build and maintain supplier and client relationships
Process and approve maintenance invoices and payments




Maintain manufacturer pricing and discounts
Ensure vehicle warranties are adhered to
Monitor vehicle breakdowns and resolve exceptions
Support Sales and Relationship Managers
Assist with compliance documentation
Other Duties
Support the Commercial Service Control team as required
Other tasks as needed to support business outcomes
Trade‐qualified motor technician
Strong team player
Analytical and data interpretation skills
Fleet management industry understanding
Other
Certificate III Light Vehicle Technology
Intermediate proficiency in Microsoft PowerPoint, and advanced proficiency in Microsoft Word and Excel.
Education & Experience
Higher School Certificate or equivalent
Certificate III Light Vehicle Technology
Prior mechanical experience
Other
Customer service experience highly desired
Heavy/commercial vehicle experience highly regarded
FOR YOU
Annual performance bonus
Take 5 program – potential to earn an extra week of annual leave
Gender-neutral Parental Leave - 12 weeks paid entitlement
Company funded social events
Dress for your day policy
Intersection – our Diversity Network




Ongoing investment in your growth including access to our digital learning platform – Degreed
Reward and recognition programs
Volunteer and community engagement opportunities
Wellbeing leave
OUR DIVERSE CREW
Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification.
If after reading this, you're not sure you tick every single criteria box, but have the passion to get behind our Ways of Working, we think you should click that apply button anyway.
We're passionate about building a diverse and inclusive team, and love hearing from people like you!
If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments.
At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences.
We encourage applications from all backgrounds, communities, and industries.
Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies.
Custom Fleet is not responsible for any fees related to unsolicited resumes.
Unlawful Conduct Commitment
Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation.
We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.
#J-*****-Ljbffr

📌 Passenger Service Controller (Sydney)
🏢 Custom Fleet
📍 Sydney