Shape the Future of Smart, Safe and Sustainable BuildingsAt Johnson Controls, we're reimagining the built environment through smarter, healthier and more sustainable building solutions.
As a global leader in building technologies, fire and life safety, security systems, HVAC and smart building solutions, we help customers improve operational performance, reduce energy consumption and maintain critical infrastructure.
Our technologies support some of Australia's most essential industries, including healthcare, data centres, mining, pharmaceuticals, education, transport, manufacturing and commercial facilities.With more than 140 years of innovation and industry expertise, Johnson Controls combines world-class technology, market-leading solutions and a highly skilled service workforce to solve complex customer challenges and deliver long-term value.About the OpportunityWe are seeking an experienced Service Account Manager to partner with our Branch Manager and lead our Brisbane Security Service Team.This is an excellent opportunity for an established leader or a high-performing Senior Technician, Supervisor or Service Manager looking for their next challenge.You will play a critical role in driving service delivery excellence, developing technical teams, strengthening customer relationships and ensuring the commercial success of our service operations.What You'll Be Responsible ForLeading, mentoring and developing a team of Security service techniciansDriving operational performance and achieving key service delivery and financial KPIsManaging maintenance contract schedules,



backlog reduction and service executionConducting customer reviews and identifying opportunities to improve service outcomes and profitabilityOverseeing contract renewals, onboarding activities, estimating and maintenance planningManaging labour resources, workforce planning and technician utilisationMonitoring labour and material costs to ensure commercial performance targets are achievedSupporting technician development through coaching, training and performance managementLeading recruitment and onboarding activities to support team growthBuilding strong customer relationships and ensuring exceptional service deliveryAttending customer sites alongside technicians to support safety, quality and customer outcomesWhat We're Looking ForWe're interested in speaking with candidates from the Security industry who are passionate about leading people and delivering outstanding customer outcomes.To be successful, you will bring:5+ years of experience within the Security, Building Services or related technical services industryExperience in service operations, maintenance, installations or technical field servicesPrevious leadership, supervisory or team coordination experience, or the ambition to step into your first leadership roleStrong commercial acumen and an understanding of service contract managementProven ability to manage competing priorities in a fast-paced environmentExcellent communication,



stakeholder engagement and relationship-building skillsStrong analytical and problem-solving capabilitiesExperience with workforce planning, resource allocation and operational reportingAdvanced Microsoft Office skills, including Excel, PowerPoint and project tracking toolsA current driver's licence and the ability to obtain relevant security clearancesWhy Join Johnson Controls?
Join a global leader in smart buildings, fire and security technologiesLead a highly skilled and collaborative service teamWork with prominent customers across critical infrastructure sectorsCareer development and progression opportunities within a global organisationCompetitive salary package and employee benefitsBe part of a business committed to innovation, sustainability and operational excellenceApply NowIf you're ready to take the next step in your career and make an impact with a global industry leader, we'd love to hear from you.To apply, click Apply Now.
For a confidential discussion about the chance, please contact Janis at .
Our Commitment to Diversity & InclusionAt Johnson Controls, diversity and inclusion are fundamental to who we are.
We believe that diverse perspectives drive innovation, strengthen collaboration and help us better serve our customers and communities.We foster a high-performance culture where every employee is valued, respected and empowered to contribute.
Whatever your background, experience or perspective, you'll have the opportunity to grow, make an impact and help shape the future of our business.Your ideas matter.
Your voice matters.
Your future starts here.

📌 Services Account Manager (Security) (Brisbane)
🏢 Johnson Controls
📍 Brisbane