Better begins hereCrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people.
We value passion, optimism, and an appetite for change - for the better.
Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.We are seeking an experienced and guest-focused Front Office Supervisor to join our team at Crown Metropol and Crown Promenade Perth.In this hands-on leadership role, you will support the day-to-day operations of the Front Office, leading a passionate team and ensuring every guest receives outstanding service from arrival through to departure.What you'll be doingLead and support Front Desk operations, ensuring a seamless guest experienceCoach, motivate and develop team members to achieve exceptional service standardsManage guest enquiries and resolve issues in a professional and timely mannerMonitor room allocations, arrivals and departures to optimise operational efficiencySupport labour management, rostering and productivity initiativesMaintain compliance with Crown's service standards, policies and proceduresAbout youYou are a natural leader who thrives in a fast-paced hospitality environment and enjoys creating exceptional experiences for both guests and team members.To be successful,



you will have:Previous leadership or supervisory experience within a hotel or hospitality environmentA passion for customer service and delivering memorable guest experiencesStrong interpersonal, communication and problem-solving skillsThe ability to remain calm and make effective decisions under pressureExcellent organisation skills and the ability to manage competing prioritiesExperience using Opera or a similar Property Management System will be highly regardedWhat we offerAt Crown, you can enjoy a wide range of employee benefits, including:Complimentary meals provided while on shiftFree onsite parkingDiscounts across Crown Hotels, Restaurants and Entertainment venuesCareer development and progression opportunities within Crown ResortsA supportive and inclusive team environmentJoin a team that is passionate about creating unforgettable experiences and be part of one of Australia's leading hospitality destinations.On top of exciting career possibilities, we offer better exposure to experiences and learning.
To see our range of perks and opportunities visit Crown Resorts Careers.Our Crown Community celebrates uniqueness and embraces diversity.
We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

📌 Front Office Supervisor- Crown Metropol & Promenade (Perth)
🏢 Crown Resorts
📍 Perth