Onsite Client Relations SpecialistMonday-Friday | $45,000/annually + BenefitsiWorQ system in Logan, Utah is looking for a Client Relations Specialist to join our team.
This role is essential to customer satisfaction and retention.
You'll support government clients by answering questions, configuring software, hosting virtual trainings, and resolving issues.
If you enjoy helping people, learning new software, and building strong client relationships, we'd love to hear from you.iWorQ is a fast-growing Software as a Service (SaaS) company that supports municipal government agencies across the U.S. With more than 2,000 customers and a best-in-class Net Promoter Score (NPS) of 82+, we are known for our dedication to customer success and long-term relationships.Responsibilities:Provide technical support for iWorQ's government software via phone and emailAnswer client questions and make account updates as neededHost virtual trainings for recent and existing customersTrack, troubleshoot, and follow up on customer issues and bugsImport and assist with customer data requestsComplete client follow-up and move-out calls/emailsInteract with clients through inbound and outbound callsCollaborate with internal teams and complete additional tasks as assignedPerformance Expectations:This position is evaluated regularly based on company needs.
Current expectations include:Complete 20 Quarterly Follow-Up (QFU)



calls per weekSend 2 client referrals per week to the Client Sales teamLead 2 virtual client trainings per weekComplete all assigned client move-out calls/emails weeklyRespond promptly and professionally to all client follow-upsContinue learning iWorQ applications and supporting team goalsQualifications:Bachelor's degree in Communications, Business, or a related field (preferred)Previous phone-based or virtual customer service experienceExcellent verbal and written communication skillsStrong time management and organizational skillsComfortable learning and working with new softwareProficiency in Microsoft OfficeSchedule:Monday-Friday | 8AM-5PMOn-siteWhy Work at iWorQ?
Stable, full-time schedule with no nights or weekendsIn-office collaboration in Logan, UtahSupportive team environmentOpportunity to build meaningful relationships with customersWork with the best customers in local governmentBenefits:Insurance Benefits: Health | Dental | VisionLife and Accidental InsurancePaid maternity and paternity leave after 12 monthsPaid Time OffPaid HolidaysRoth IRA contribution matching programCompensationAnnual salary of $45,000About USAbout USSince ****,iWorQhas been a pioneer in SaaS solutions for city and county governments.
Today, we provide over 20 highly configurable applications that help municipalities manage permitting, planning, code enforcement, work orders, inspections, fleet tracking, and more, all securely hosted on AWS GovCloud.
Our commitment to customer success is reflected in our world-class NPS score of 80+.
Learn more about iWorQ at iworq.comWe are an EOE/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected by law.
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📌 Client Relations Specialist - Iworq (Queensland)
🏢 iworq
📍 Queensland