Job DescriptionEmployment Type Permanent Closing Date 30 Dec :59pm Job Title Telstra Retail: Customer Service & Sales Consultant MACKAYJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service.
You achieve this by providing an exceptional in-store customer journey, and through your cooperative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.What You'll Be Doing:Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.Salary and Benefits:Annual Fixed Remuneration: $71,330 per year **Junior Rates apply for those under 20 years of age.
*Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.Plus 12% SuperannuationGenerous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners .
Leave Options: Take advantage of 16 weeks of paid parental leave , the Telstra Extra Day Off , gender affirmation leave , Cultural Leave , Blood Donor Leave , and the ability to purchase up to 4 weeks of additional leave .
Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.Is it You We're Looking For?
Great Communication Skills: You're a natural at connecting with people and making their day better.Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.Resilience and Positivity: You have a can-do attitude, even when things get busy.Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we'll teach you the rest!
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