Qantas is seeking a Senior Manager Quality & Compliance to shape the quality, compliance and continuous improvement strategy underpinning customer interactions across the Global Contact Centres.
You'll own end-to-end Quality & Compliance Framework, embedding governance, risk management and continuous improvement across in-house and outsourced teams.
Leveraging data, analytics and AI-enabled solutions, you'll identify opportunities to strengthen controls, drive measurable improvements and
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📌 Head Of Quality, Compliance & Continuous Improvement (New South Wales)
🏢 Qantas Group
📍 New South Wales
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