Worldwide Vending and Refrigeration – Capalaba QLD
This is a full-time role combining telephone customer service, administration, sales support and general office coordination.
You will be one of the key points of contact for our customers, helping to respond to enquiries, coordinate service requirements, process orders and ensure customers receive a high level of service.
The role would suit someone who is organised, confident speaking with customers over the phone, comfortable using computers and enjoys working in a small, busy business environment.
Key responsibilities
Answer incoming customer telephone calls and respond to customer enquiries
Provide friendly and professional customer service
Process customer orders and enquiries
Coordinate customer service and equipment requirements
Liaise with customers regarding deliveries, servicing and equipment issues
Prepare quotes, invoices and other customer documentation
Enter and maintain customer and order information in company systems
Assist with accounts and general administration
Assist with Xero data entry and basic accounting administration
Follow up outstanding customer enquiries and requests
About you
Friendly, qualified and confident speaking with customers on the telephone
Highly organised and able to manage multiple tasks
Reliable and dependable
Comfortable using computers and learning new software
Strong attention to detail
Able to communicate clearly and professionally
Customer-focused and committed to providing excellent service
Comfortable working independently while also being part of a small team
Proactive and willing to take responsibility
Able to prioritise work in a busy setting
About us
Worldwide Vending and Refrigeration is a well-established, dynamic and fast-growing supplier of vending and commercial equipment solutions across Australia.
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