Hours: 7 hrs per day / 35 hrs per week (The successful candidates will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays)
Customer Service Representative
Location: Parramatta, NSW
Rate: $***** per hour + Super
Contract End Date: 18th January ****
Start Date: ASAP (pending checks)
Hours: 7 hrs per day / 35 hrs per week (The successful candidates will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays)
About the Role
Provide assistance, advice, source information and deliver customer support services, for multifaceted enquiries and complaints to facilitate the effective operation of the business in order to ensure outstanding customer service.
Key Responsibilities
Create positive customer experience in all interactions, across a variety of channels, maintaining a professionally courteous and friendly manner to ensure customer focused service delivery placing the customers at the centre
Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
Research, analyse and resolve enquiries from a variety of interaction channels to resolve enquiries in a timely manner, or transfer to an appropriate channel/s for effective resolution where required
Provide advice and assistance to build customer capability regarding products and services




Accurately receipt and record customer complaints and elevate unresolved issues through appropriate channels to ensure timely and effective outcomes for customers
Perform administrative support activities, including the creation and updating of records, in line with privacy requirements and legislative obligations to ensure the integrity of information and to support effective service delivery
Contribute to continuous improvement initiatives through new ideas and identification of opportunities to improve the efficiency of work processes and the implementation of changes in the workplace
The Successful Candidate
2 - 3 years customer service experience (call centre, admin, retail)
Need excellent written and verbal communication skills
Previous gov experience is preferred but not required
Looking for candidates who have previously worked in an office setting
Intermediate computer skills required -
Typing
Using mouse and monitor
Strong email etiquette
Proficient in Microsoft office suite, particularly Outlook and Teams
Specific software will be taught however contractors need to be technically savvy and have the ability to pick up systems quickly
Intermediate computer skills required -
Typing
Using mouse and monitor
Strong email etiquette
Proficient in Microsoft office suite, particularly Outlook and Teams
Specific software will be told however contractors need to be technically savvy and have the ability to pick up systems quickly
Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.
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