Job Title: Customer Service OfficerJob DescriptionProvide personalized support, manage enquiries, and grow within an award-winning global company offering career advancement and benefits.
Are you ready to embark on a rewarding career journey in ****?
We are seeking multiple passionate Member Support Specialists to join our vibrant Contact Centre team in Ballarat, working with one of Australia's largest superannuation fundsOur Australian Super team is expanding rapidly, and we're looking for dedicated customer experience professionals to join us.
As part of our team, you'll support one of the nation's most biggest superannuation funds, helping members navigate their financial futures with confidence and clarity.Whether you have contact centre experience or are current to the industry, we value your passion for service and commitment to making a difference.
With full training provided and a clear path for career development, this is an excellent opportunity to grow your skills in a supportive, professional environment.What We OfferComprehensive Training: You'll receive structured onboarding and ongoing coaching - we'll ensure you're fully equipped to succeed.Work-Life Balance: Monday to Friday roster with rotating shifts between 7:00 am and 8:00 pm - no weekend work required.
$***** per hour + superModern Office Location: Based in our Ballarat office, free parking and close to public transportCareer Progression: 80% of our frontline leadership team began in this role, we're serious about internal growth.Supportive Culture: Enjoy a positive team setting with regular social events, wellbeing programs, and a relaxed dress code.What You'll Be DoingDelivering Exceptional Support:



Handle inbound calls and assist customers with a wide range of superannuation enquiries - including online access, contributions, pension accounts, withdrawals, and investments.Using Systems Effectively: Navigate internal platforms to resolve queries efficiently and accurately.Maintaining Security and Compliance: Ensure the protection of personal information and adhere to relevant guidelines and procedures.Providing Clear Guidance: Direct customers to appropriate resources and further support when needed.What We're Looking ForStrong communication and interpersonal skills with a professional, friendly approachAbility to multitask and work confidently across multiple systemsComposure and resilience when handling complex or high-pressure interactionsEagerness to learn and take on new challengesA team-oriented mindset with a strong sense of personal accountabilityConcentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms.
As an equal chance employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities.
Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.LocationAUS Ballarat Corner University Drive and Vincent DriveTime TypeFull time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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📌 Customer Service Officer (Ballarat)
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