Building a Brand Starts with a StoryFIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services.
For 30 years, we have utilised three adaptable delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specialising in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.
FIRST is part of the broader Encore family of companies.
Encore is a global leader in event production and technology.Consistently recognised for excellence, recent honours include **** Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.Learn more at You Would Get To DoThe Event Service Specialist will consistently deliver exceptional service to our client through excellent event service delivery.
Along with other FIRST team members, the Event Service Specialist will represent the FIRST Solutions brand on-site within a well-known tech company.
In this role you, your main focus will be to be the primary point of contact to successfully execute events, working with the FIRST team and various internal service providers.Your ContributionsPrimary contact on the event day for event hosts, working hand in hand with event managers and service partners to ensure appropriate execution and service delivery in each area of event support including catering, audio/video production, security, transportation, and room setup support.Work across various event spaces,



traveling between different floors and buildings throughout the dayCoordinate and execute event logisticsReviews all event needs and re-confirms or clarifies any areas of concern prior to eventSupport events onsite which could include managing multiple events a dayTroubleshoot issues and escalates any advanced needs to the appropriate internal partnerCommunicate any pertinent adds/changes to the event team and supporting services lines as needed (i.e.: guest count changes, schedule changes, room setup or catering changes)Assist event managers in the planning of large-scale eventsSupport the end-to-end planning for small-scale events as neededProvide administrative support for event managers by keeping tracking tools, event planning documents and internal planning systems up-to-date and accurateResponsible for compiling reports related to on-site events including post-event dataSupport the Guest Services team as needed, which could include but is not limited to guest check-in, wayfinding, swag organization and distribution and answering questions on event detailsWhat We Are Looking ForUp to 1 year of relevant experienceMust be fluent in EnglishThis role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required.
This is an on-site position.Knowledge of basic and fundamental standards of event management and event operationsExcellent interpersonal, communication and organizational skillsExperience working cross-functionally with various levels of stakeholders in a fast-paced environmentCreative problem solver, resourceful,



team playerAdaptability to situations and ever-changing demandsHighly organized with the ability to handle multiple tasks to meet strict deadlinesExcellent time management and multi-tasking skillsAmbitious and proactive with a calm and flexible approach to handling pressureExperience working on large and complex databases is a plusAt FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams.
That's why we offer a range of benefits and perks to support your personal and professional growth25 Days Annual Leave PLUS Public Holidays15 Days of paid sick and carer's leave each yearEmployee Assistance Program including 24/7 support, counselling, and legal consultationComplimentary Access to Headspace, Maven & moreWellness StipendPersonal Volunteer DayMobile Phone AllowanceDiscretionary Bonus StructureGlobal Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
#LI-TS1 #LI-OnsiteFIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics.
If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.
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📌 Event Service Specialist (Sydney)
🏢 First Global Management Services
📍 Sydney