Join an ethical, B Corp Certified business that values balance and sustainabilityPlay a key role in supporting and growing our ELK Wholesale businessGenerous benefits include product discount and profit share
We are looking for an experienced and highly effective customer service and sales support administrator to join our dynamic ELK wholesale team.
You will share a love for our brand story, our sustainable range and you feel aligned with our core values.
You are committed to delivering exceptional service, nurturing internal and external relationships and you simply thrive when given the opportunity to support a team and a function.
About The Role
The primary purpose of this role is to coordinate and execute all tasks that support the productive operation of the ELK wholesale business.
A day in the life includes providing timely administrative and customer-centric support to our in-field sales team, so our accounts are nurtured and sales opportunities continue to be identified.
Success in this role is reflective of the quality of the relationships between our ELK wholesale customers, ELK in-field sales team and a collection of internal ELK partners.
Key deliverables include; smooth running operations, customer experience, continuous improvement of processes and importantly, the discovery of sales opportunities.
Your Responsibilities Will Include




End to end coordination of wholesale orders (using Warehouse Management System)Ownership of all administrative and coordination tasks that support our wholesale business units and in-field sales teamPersonable and proactive support to our wholesale customer including seeking new and repeat sales opportunitiesAccurate management of wholesale customer databaseDaily liaison and collaboration with ELK planning, distribution, customer service, finance and studio teamsMaintaining product knowledge and establishing self as subject matter expert (fabrications, sustainable attributes, best sellers & outfitting)Analysis of reports and sharing of insights and recommendations
***This is a part-time, hybrid role primarily based at our Preston office , as such we are unable to consider sponsorship or remote work for this appointment.
What We'll Love About You
Relevant experience in a dynamic customer service / sales support roleSuperior administration, coordination and communication skills (verbal & written)Renowned for your organisational skills and ability to navigate competing demandsPersonable, naturally collaborative and you enjoy building genuine relationshipsProactive, resilient and you thrive when given opportunity to make a differenceProficient with MS Office (Excel essential)Familiarity with shipping, customer and warehouse management platforms (Shipstation, Australia Post, Fed Ex, Nu order, Gorgias - will highly regarded)
In Return, We Offer
Salary and benefits aligned to your experienceSupportive, collaborative and people-first cultureParticipation in the ELK Incentive PlanUp to 60% off RRP on ELK products, plus family and friends benefitsAccess to Birthday and Volunteer Leave every yearGenuine commitment to work-life balance, connection and wellbeingOpportunity to contribute to a certified B Corp and 1% for the Planet business committed to positive impact
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📌 Wholesale Customer & Sales Support (Melbourne)
🏢 Elk Accessories Pty
📍 Melbourne