About the Role
Our client is looking for a motivated and customer-focused Front Desk Supervisor to lead their front office team at their property in Queenstown .
You will be responsible for overseeing daily front desk operations, ensuring efficient check-in/check-out processes, and providing outstanding guest service.
This role requires solid leadership abilities, excellent organizational skills, and a commitment to maintaining high service standards.
You will be a key point of contact for guests, resolving issues and ensuring a positive first and last impression.
Key Responsibilities
Supervise and train front desk agents, ensuring adherence to service standards.
Manage guest check-ins and check-outs, handling payments and resolving discrepancies.
Respond to guest inquiries, requests, and complaints promptly and professionally.
Coordinate with other hotel departments to ensure guest needs are met.




Maintain the appearance and organization of the front desk area.
Requirements
Previous experience as a Front Desk Agent or Supervisor in the hospitality industry .
Strong customer service and problem-solving skills.
Proficiency in property management systems (PMS) and standard office software.
Excellent communication and interpersonal skills.
Ability to lead and motivate a team in a fast-paced environment in Queenstown .
Perks
Competitive salary and potential for performance bonuses.
Opportunities for career advancement within the hotel group.
Employee discounts on hotel stays and dining.
Health insurance and other standard employee benefits.
A supportive team setting and a chance to work in a scenic location.
#J-*****-Ljbffr

📌 Front Desk Supervisor (Queensland)
🏢 Placements24
📍 Queensland