Job Description
About Us
At Aussie Broadband, things are done a little bit differently.
Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders.
We do this by living and breathing our values in everything we do, that'sthe Aussie way.
As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability.
We'reproud to have been named one of Australia's Top Employers by HRD magazine.
Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunicationsservices,operatestwoTier 1 voice providers inAustraliaandownsfibreinfrastructure.
Our culture is built on five values that guide everything we do:
Don'tbe ordinary, be awesome
Think BIG
Nobullsh*t
Be good to people
Have fun
About The Role
As a Customer Solutions Coordinator, you'll be the key link between our customers and internal teams, ensuring every solution is delivered smoothly and with care.
A strong background in telco voice and data services is essential, as you'll be coordinating voice-related customer solutions, managing service delivery activities, and acting as a trusted point of contact for customers and stakeholders.
This permanent role combines coordination, problem-solving, and relationship-building to create exceptional customer experiences.
You'll manage contracts, oversee service delivery, and work closely with suppliers and partners to keep projects on track.
If you're organised, adaptable and customer focused, this is an prospect to make a meaningful impact within a collaborative team.
What You'll Do
Coordinating customer solutions and ensuring successful delivery
Assisting with procurement and logistics to keep projects on track
Managing customer contracts and Service Level Agreements
Performing quality checks after implementation to maintain high standards




Responding to inbound calls and enquiries with empathy and clarity
Handling orders and liaising with management to resolve issues promptly
Working with wholesale suppliers to troubleshoot and resolve order challenges
Maintaining accurate records and data entry
Jumping in to help with other tasks as needed
What You'll Bring
A warm and approachable communication style with exceptional interpersonal skills
Proven experience delivering outstanding customer service (around three years)
Strong organisational and time management skills that keep things running smoothly
Ability to write clearly for different audiences
A knack for problem-solving and thinking proactively
Comfortable working on your own while contributing to a supportive team environment
Quick to learn and flexible when things change
Familiarity with project management methodologies
Knowledge of telco and data services is essential
Why Join Us
At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work.
As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."
We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.
The Good Stuff
26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off Mobile services
Fitness Passport for access to multiple gyms and pools across Australia
Flexible working arrangements
Employee Assistance Program (EAP)
Discounts with Specsavers, HCF, and many more
Monthly rewards and recognition
Internal training and development resources to support your career growth
Yearly Aussie merch allowance
For questions, reach out ******.

📌 Customer Solutions Coordinator (New South Wales)
🏢 Aussie Broadband
📍 New South Wales