Job Description
Job Type: Permanent position | Full time position
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Job Description
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Overview The Housekeeping Supervisor leads and coordinates Clean Stays' housekeeping operations across two property teams — Northern Beaches and Cairns City — ensuring guest-ready presentation standards are consistently met. The role supervises casual and part-time housekeeping staff, trains and mentors new employees, and reports through a matrix structure to the company's Director and Company Secretary.
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Key Duties
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Team Supervision & Coordination Supervise and coordinate daily activities of the housekeeping team across both the Northern Beaches and Cairns City portfolios.
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Allocate workloads and rosters across approximately 3–6 casual/part-time staff per team, including during peak season.
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Quality Control & Standards Conduct quality inspections of serviced properties against Clean Stays' guest-readiness checklist.
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Identify and resolve property presentation issues prior to guest arrival.
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Training & Mentoring Train current housekeeping staff on cleaning standards, safety procedures and guest-service expectations.
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Mentor new employees, working alongside the Administration Manager on onboarding.
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Guest Experience Standards Ensure all managed properties meet guest-readiness standards prior to check-in.
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Administration & Reporting Report property management and cleaning operations matters to Operations Director. Report stock, orders, timesheets, payroll hours and staffing issues to Administration Manager.
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Requirements
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Requirements Essential Criteria Demonstrated experience in a housekeeping supervisory or team-leader role.
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Strong attention to detail and quality standards. Ability to train and motivate a team across two concurrent property portfolios. Physical capacity to perform housekeeping duties.
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Effective written and verbal communication in English. Australian Driver's Licence.
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Desirable Criteria
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Desirable Criteria Experience in short-term or holiday accommodation. Formal hospitality or housekeeping qualification. Experience with property-management or task-scheduling software.
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Salary & Conditions
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Base Salary: $79,****** per annum, exclusive of superannuation Superannuation: 12% (current Superannuation Guarantee rate)
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Employment Details
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Employment Type: Permanent, full-time Hours per week: 38 Location: Cairns / Far North Queensland (Northern Beaches & Cairns City)
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Award/Agreement
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Award/Agreement: Hospitality Industry (General) Award **** (MA******).

📌 Housekeeping Supervisor (Queensland)
🏢 ZION ESCAPES
📍 Queensland